Fairphone not working, no answer from Tech support

[AnotherElk]

@Lapinthorynque

But it’s been a month since I submitted my complain, and I still have no answer.

Does calling right away slow down the support team? (Solution: Create a ticket first, then call!)

Hey, I discussed with the support team and they told me that he fastest way to get a response is to open a ticket with the IMEI number and order number in the title. Also a proof of purchase if not ordered in our shop. As soon a ticket is generated, give us call and mention the ticket number. That’s the fastest for agent and customer. And to take away some speculation about how the CS team works. There are several subdivisions in the support team. We’ve got people who pick up the phones, we’…

Current Support Status

10.01.18 update. Current # of tickets: 5.796 2.790 new (created last week) Average first reply time for new tickets: 16 days. (+3)

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@Lapinthorynque

But it happened that when having time to do it, I finally discovered that my phone had huge stability issues. It crashes almost all day long, for no particular reason (I’ve tested it in lots of different situations).

See rebootsguide

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@Lapinthorynque

The back (main) camera is also not working.

Do you get an error message?
When did you get your phone (trying to determine whether you have the new camera module already)?