Fairphone just isn't fair to its customers

[paulakreuzer]

@bfb

If assuming that most of FP users are rather technology affine and capable of posting their issues here - if there is one - , the manageable amount of complaints here is a sign of a normal DOA rate.

I’ll break down my comment about this:

@bfb

assuming that most of FP users are rather technology affine

I’d say it’s actually the other way around: FP users are generally less technology affine than other smartphone users. A substantial number of users have bought their first ever smartphone with the Fairphone and they are usually older than the average 1st world person when they have their first smartphone (and we all know it’s easier to learn things the younger you are).

@bfb

and capable of posting their issues here

I don’t think you need to be very tech savvy to post a question in this forum. I don’t mean to offend anybody but it seems many people manage to post here without even knowing how to search the forum (judging by the 80+ topics created about the privacy impact bug - you can see the topics that link to it in the right column.)

@bfb

the manageable amount of complaints here is a sign of a normal DOA rate

Even though I disagree with your premise I come to the same conclusion.

@bfb

But of course those with issues are naturally the larger part in this forum and post more topics

Totally agree too.

@bfb

I am really losing patience now

I understand your frustration with the slow support. I can only repeat what has been said in this forum a thousand times: To get a response faster call the support team or post here.

@tkos

I just was frustrated, before the last update, not knowing if there is a will to make some bugfixing, don’t know if there is a commitment to the bugs reported.

You can join the beta testers if you want to be involved more and know what bugs will be fixed soon.