Fairphone frustration - thank you users for the support

should you be interested in “fixing” this, a new topic would be a good idea.

Done: List of known side effects of updating from Android 10 to Android 11 or 13?

you will see further updates, once the one offered now is installed.

The update screen does not tell that. It does not even tell it’s an upgrade not an update, so probably the vast majority of users is not aware the installation will switch from Android 10 to 11 with all related effects – some of which are considerable, like effects of Scoped Storage (apps can become unable to access data that was available to them before the upgrade). Ensuring that users can anticipate the consequences of an action is one core requirement of UX (User eXperience) and the feeling of “too poor” UX of the complete “FP package” (hardware, spare parts, software, processes, communication, support desk,…) compared to the marketing & price is to my understanding the core of this thread. And also, how that may be changed :slight_smile: