Fairphone 6 unbrick: Trapped in fastboot mode with locked bootloader and corrupted stock ROM

The repair for this would come to 211 Euros and the French company’s payment processor doesn’t accept my bank’s cards so I guess there ends my ‘wonderful’ Fairphone journey. May as well have the hardware shredded and grab a new iphone sadly.

My suggestion for people looking to flash the device with alternate OSs would probably be to not bother at this stage, how dreadfully disappointing all round.

@Fairphone_CM:
There’s no FP6 repair price list yet … https://support.fairphone.com/hc/en-us/sections/360006505912-Price-List … but 211 EUR suggests mainboard exchange.

Could Fairphone please look into how exactly the repair center got to this assessment?

And what should the price be for simply reflashing the phone if not under warranty and without any other issues present?

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211€ is def too much, get in contact with support and dont pay this

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I mean I like the theory but they’d probably best do it fast if they want to investigate, I saw the quote, laughed and authorised disposal. Frankly I know this isn’t covered under warranty (though I’d suggest it’s a problem with their OS swap process that it doesn’t work) but that didn’t feel particularly fair.

like when I said I’d have it shredded and buy a different phone that wasn’t me sulking, that’s what’s happening now. To be honest I already wasn’t thrilled about a phone needing to be posted internationally for repair to a company with a janky website that doesn’t take Monzo cards on its online portal, this is just the final point that made it officially not worth it.

I’d like to say that I’m very happy with Fairphone support and how they’ve looked after me with this. It wasn’t the fastest process, but that’s fine if the outcome is the right one.
If you’re working with support on this, just be patient and polite.

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Dear Fellow Experts and Friends,

I am happy with my FairPhone Gen6, however I came to the conclusion that FairPhone OS would be more suitable for me than Murena OS v3.3: so I decided to manually install FairPhone OS FP6.QREL.15.162.0. My FairPhone OS got corrupt after following all the installation steps faithfully to install FairPhone OS when I was locking the bootloader again with fastboot flashing lock. Running the command fastboot flashing lock_critical did work and I was also able to boot FairPhone OS twice.

https://support.fairphone.com/hc/en-us/articles/18896094650513-How-to-manually-install-Android-on-your-Fairphone

After running ./fastboot oem device-info
(bootloader) Verity mode: true
(bootloader) Device unlocked: false
(bootloader) Device critical unlocked: false
(bootloader) Charger screen enabled: true

Furthermore the phone hangs in fastboot mode, it cannot go further and safe mode also does not work. Any help is much appreciated to install FairPhone OS successfully and safely?

Best regards,

Mark

After doing a lot of reading I understand that my FairPhone is bricked. Given the situation it most probably needs to be sent back to FairPhone to get flashed again and unbrick :wink:

Yes the patch level of e/OS was newer and therefore only FP can fix this.

Edit: moved ypur topic here and just a note, the unbrick is around 50€ in case Cordon would still come up with new Core Module Prices…

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In addition to what was set above I’d still recommend you contact support and discuss with them that unbricking should be done for free - as you’ve followed the official installation instructions…

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I just got my phone back from Murena’s unbricking service in the US and it’s alive again. It cost me $72-ish USD

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Thanks for this. I just flashed my Murena fp6 to Fairphone OS and locked it successfully with this information.

After initially bricking my phone and having to pay to get it unlocked, I put together a flowchart for myself. I think others may find this useful, but this has not been read by anyone else nor verified for use by anyone. It certainly hasn’t been read by anyone in any official capacity. I just made this to get my thoughts together about all the ways that safely flashing this phone can go. I do believe that if you go against this flowchart’s advice, you’re likely to brick your device. I welcome input, including the possibility that I should just remove this. I’ve certainly already gotten my value out of it.

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wow !

interresting even a bit hard to read

my contribution :
A clear guide to install /e/OS on your Fairphone

because even well illustrated, the “web-installer” often don’t work,

and because the install instructions provided by the /e/web site can be imbuvable for some new users.

.

here we take the Fairphone 6 as example,