Fairphone 6 not working after small drop

Help Fairphone 6
1

I have a Murena Fairphone 6 running /e/ OS.

I dropped my phone from a height of around two feet onto a wooden floor today, and it powered off on its own after the fall. The phone was equipped with a screen protector and the official case, and shows no visible external damage. Upon attempting to turn it back on, I saw the Fairphone logo presented on the screen, followed by the Murena /e/ OS logo as usual. However, after that the screen remained black with no activity and the phone appears to be bricked. I have attempted:

  • Restarting the phone with the power button (holding down for 30+ seconds)
  • Removing the battery and waiting 30 minutes before putting it back in. I ensured that the connector clicked into place properly.
  • Plugging the phone into a charging cord and attempting to turn it on

Nothing is working. Iā€™m extremely disappointed that this phone has proven to be so fragile, given that I spent so much money on it. Does anybody know how I can fix this?

2

Hello
just brainstorming here because it feels like a warranty case.
Does the phone vibrate when pressing a power button?
If so, it might be that the display connector got loose.

good luck

1 Like
3

I agree with @Meaghan and even go one step further open your phone, take out the battery and check the connections

1 Like
4

The user might have done it already. But perhaps checking the screws again will not harm?

1 Like
5

The phone does not vibrate when pressing a power button. It does occasionally flash the logo for around 0.5 seconds after the power button is tapped, but the logo quickly disappears and the phone remains brick-like. Most of the time when I press the power button, nothing happens at all. I will pursue a warranty replacement.

6

I already did that :confused: