Fairphone 6 doesn't charge anymore

My one month old Fairphone 6 stoped charging. I tried to charge the battery and it only heats up.

It is already hot enough and I want my Fairphone 6 working again. I’m trying to submit a support ticket but it seems I must enter a Kafka castle.

I get this message see below.?

Still waiting?

Do you have any advice how to get support?

Can I remove the battery without killing my guaranty?

Thanks in advance for your reaction.

Jan

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15 posts were merged into an existing topic: My fairphone 6 died suddenly