Go to Settings → Apps → See all apps.
Alternatively (based on Android version), go to Settings → Apps & Notifications → App info.
Find the Camera app (or any other custom camera app you installed from the Play store).
Tap on Storage & cache.
Tap on CLEAR STORAGE, this will also clear the cache.
Note that this might delete some settings of the app. This will not delete any photos.
I’ve noticed that when I take some pictures and lock the phone right after, the photos don’t get saved on the device, unless I wait many seconds before locking it (the amount of time to save them seems to vary a bit). That’s quite annoying, I’ve lost some work photos.
Also the physical switch if set for the light doesn’t work if the phone is locked wich makes it kind of useless since you can already set a shortcut on the lockscreen
Check out this topic
Clearing cache and storage doesn’t help but thanks for your reply.
Since yesterday I’m at a point that my FP6 won’t save any picture with the default cam app on my Samsung Evo Select 512 GB (A2 v30) microSD. tried the app “open camera”, it also fails. When setting the location to internal storage the cam app saves photos without Problems. Either my SD card is broken or the app is doing “not-allowed” writing things. I’ve double checked all permissions in the cam App and Google photos App.
I guess I have to order a brand-new SD card to check FP6’s behaviour. But more strange is that all other apps can access the microSD card and via Google Photos or files App I’m able to open, delete etc. files from SD card without restrictions.
Still awaiting feedback from FP Support. Maybe about holidays I will get response next year.
Update:
I had a new 32GB microSD card from Verbatim. Shutdown the phone, replaced the old 512 GB (was filled up to ~230 GB) with the new 32 GB, switched the phone on and chosed ‘format card as portable storage”. And that’s all. And yes, right after pressing the shutter button the photo gets saved on the new 32 GB card. Even by double clicking the power Button, taking a picture and pressing right after that the power button again without waiting for some progress from the cam app. By that case the cam app even stores pictures on SD card.
My old card suddenly won’t work because I put the old memory card from my old smartphone directly into FP6 without reformatting?! Or It’s a card capacity-related problem? I don’t know. Maybe this will help other affected FP6 users.
I will keep an eye on it when the new card has arrived, formatted and all data has been restored.
So, I’ve been having the same problem as many here with photos on the Fairphone 6 going missing seemingly at randomly, and found this page whilst looking for help.
I may have something else to test: disabling ‘AI scene detection’ in the camera Settings (cog) menu (you have to open the initial cog menu at the top right, and then the Settings option at the bottom of the popup - it’s the top option for me).
I tried this as I noticed I was specifically having a constant problem taking photos of the family dog. At a distance tended to be fine, but many closeup photos I took disappeared. The other day, I noticed a pattern - sometimes a small dog icon appeared in the top left corner of the phone when I tried to take a photo, and those photos always vanished (got stuck in ‘processing’ then weren’t there after).
After I turned off AI scene detection, I tried taking exactly the same photos again - no dog icon appeared on close up shots this time, and I haven’t lost a photo since. So it seems to have solved my main problem, time will tell if it works across the board. Might be worth a try for people?
I lost yet another photo this morning.
Double-tap power button to open the camera, quick picture and then putting the phone in my pocket. I immediately realised I had been too quick so I checked it right away and it was gone. This is extremely annoying, and I was hoping the latest update had solved this … Will try without the AI recognition for a while and see if it’s any better.
Seen this happen to me about 3 times this month. Came here to see if I’m the only one. This issue, combined with the fact that the camera is often very slow compared to my old phone really has me rethinking this phone. Seems there is always some kind of software issue (phone refresh rate issue, phone reboot issue, camera issue now).
Of course it shouldn’t be and probably on most phones it isn’t (about 1s to launch stock Camera on mine, AI scene detection is off). The difficulty is often reproducing the bug and gathering data so please make sure you report problems to official Support.
I turned off AI scene detection (didn’t realize I had it on). That made a noticeable difference!
Lately I’ve made an effort not to turn off the screen right after taking a picture to prevent loosing photos. It seems to have made no difference. Currently, it seems that if I open the camera with a double press of the power button, there is a very real chance that I will loose that photo, regardless of if I switch the screen off quickly or not.
AI scene detection is off, so that doesn’t seem to have fixed the loosing photo issue, but did reduce lag.
Rather than using the double-press on Power button, have you tried configuring a Camera shortcut on the lock screen?
Settings > Display > Lock screen > Shortcuts
You can configure two shortcuts, one in bottom left and one in bottom right corner.
I have that issue too, hope it’ll get fixed soon
Have you (and others writing in this thread) reported it to fairphone support?
Otherwise nothing will ever happen
Has anyone found a solution to this? This is also happening to me
I’d hoped this was a recent issue, given that the last two updates seemed to have caused some problems, but seeing that this thread is almost a year old is a little unsettling. Out of all the bugs I’ve encountered so far this is by far the worst one. Having to be paranoid if my photos will still be there the next time I open my phone is pretty bad.