Hi @ronny.standtke,
Thanks a lot for your input, i think this is helpful information
I like to share a bit of the information i recently reserved from Fairphone,
In the latest message i got from Fairphone was written that they now realize that the problem is in the Fairphone 5 or partly in the Fairphone 5.
wat is very good news for me.
The employee explained me that du to the small team it probably will take a long time before they find a solution for the problem.
Wat is completely understandable, no issue.
only i find hard to accept that was written that:
Wat so far i can tell is not true, but ofcourse i can not proof that since i not hade access to more than two Fairphone 5’s. just using, my one experience, and the information on the form.
I think we need to let Fairphone know that is basically all Fairphone 5 how have the issue. only a few exceptions like post above @JohnnyD.
i think the only way is that everyone who have the issue do tell them.
if we agree here (i prefer a little discussion first), i’m a little worried that this may daily the support causes of users how do need a warranty reapar. wat in my opinion should have more priority.
if you are already planning to contact Fairphone:
Please use the app, do not write again if you already have a open suport case.
Explain as clear as possible wat the problem is that you experience on your Fairphone. keep easy to understand and fast to read as possible to avoid unnecessary pressure on the currently overloaded customer support.
share so much information as possible to avoid the neet for them to ask for more information wat is time consuming for the employees.
Share the link to this topic, hopefully that makes is easy for them to know we talking about the same issue.
Greetings
Tom