Anyone experienced weird and shady answers from Fairphone customer support when asking for an exchange or refund ?? My Fairphone 5 microphone systematically shuts down during video calls. I contacted customer support while my phone was under the 2-year legal warranty. It took me 3 months and multi…

@Fairphone_CM Impressum, Privacy Policy and T&C as well.

And Cookie settings :cookie: :scream: … yes, everything with a URL within https://www.fairphone.com/en/legal/ or https://www.fairphone.com/legal is affected.

I bought my FP5 from Fairphone directly, which explains why the situation is soooo stupid. Fairphone claims their T&C never mentions a full refund. They say that ‘liability is limited to the actual cash value of the product at the time of the claim’. But that’s not how legal warranty works. Had I b…

It happens whenever there is background noise (even the slightliest) from the other callers, regardless of the app used. This turns my video-conferences to nightmares : I can hear everyone but can’t speak because my mic shuts down. My family lives abroad and I video-call them everyday. You can imagi…

Hello thank you for your reply. I can understand the situation and your feelings better now. Now that sounds indeed like a specific issue as you said your microphones are not faulty. I used more video-calls on the phone during COVID, now I am mostly using the laptop for it. I also do not recall …

There are not many reports and most are related to kids voices… [image] Noise cancelling cuts out my kids voices in video calls on new Fairphone 5 Fairphone 5 I was talking with the live chat and they said, it’s really important, that everyone with that issue…

No, my mic shuts down whenever there’s noice around the other participants. People can see my lips moving but no sound comes through. Even if there are ‘not many reports’ it’s a huge problem for me and Fairphone refuses to comply with the legal warranty. They want me to pay extra so I can have a wo…

99% of my video-calls are with my family. This means a headset is out of question : the people who are physically with me wouldn’t be able to hear the conversation or be heard. Something as simple as saying hi to my parents, my brothers and sisters has become impossible.

[image] AnotherElk: The Legal Hub linked to at several places on the website along with every deep link to it is not available currently (page not found). The Legal Hub seems to be back … https://www.fairphone.com/en/legal/

I have re-read the warranty as it is available online. I have doubts whether the warranty applies here as it is related to hardware not software, and I am assuming there is no manufacturing defect as you said. You mentioned there are other people around, have you tested any device which would beha…

Fairphone 5 - customer assistance refuses legal warranty

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yvmuell March 25, 2026, 3:19pm 9

There are not many reports and most are related to kids voices…

You mean you talk in public so your voice gets noise cancelled with other sound around you?

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