Fairphone 3 problems with sims

[Najma_Zaman]

I have just bought a Fairphone 3 and am having trouble inserting the battery after putting the Sims in. When I inserted a sim in the sum 1 slot then I was able to insert the battery but when I turned the phone on it didn’t recognise that there was a sim inserted. I have 2 Sims and when I insert them both, I can’t insert the battery. Amy tips?

[Incanus]

Are the SIMs manufactured as nano SIMs or have they been cut from other formats? Are you sure you inserted them correctly?
See the hints here:

FP3(+). Set up the SIM card(s)

[Najma_Zaman]

They have been cut from other formats

[amoun]

If they are slightly fat they may no go all the way in and so the battery can’t be fitted. There should be no protrusion into the battery bay.

Do not force the sims in. There is a small spring which they come up against.

See

Sim 2 stuck inside phone

There is a spring. One problem, apart from not cutting the SIM small enough, is that micro SIM cards are thicker than nanos and if there is any deformation from your cutting it will make it even more likely to get jammed. So as @urs_lesse has indicated try and remove it with something like a needle, If you can’t get a needle into the surface try adding the smallest bit of supper glue to the needle, poke it in the edge, leave it to dry and try pulling it out and of course ensure that you DO NO…

[Najma_Zaman]

I had managed to insert one sim into the sim 1 slot and put the battery in but when I turned the phone on it asked me to insert a sim.

[Incanus]

That‘s what you told us already in the beginning. But you don‘t answer the other questions.
Who cut the cards? If they are that old, that they were not precut, it might be a good idea to ask your provider for a new set of SIMs.

[AnotherElk]

@Incanus

it might be a good idea to ask your provider for a new set of SIMs.

Strongly seconded if the SIMs weren’t precut by the provider already, so that you only needed to pop the smaller format out of the larger one.

SIMs cut to size with whatever tools are just unreliable and can cause all sorts of havoc. It’s smarter to just get original ones in the necessary format than having to deal with erratic phone behaviour or even damaging the phone.

[Najma_Zaman]

They were pre cut. I only needed to pop the smaller format out of the larger one.

[Najma_Zaman]

They were pre cut. Not so old.

[Najma_Zaman]

My provider doesn’t provide nano sims.

[Najma_Zaman]

I put one sim into the sim 1 slot and it springs out but I pushed it back in when putting the battery in. I can’t put both sims in though. And even when I have just one sim in the phone doesn’t reconise it.

[AnotherElk]

Fairphone 3 problems with sims

They were pre cut. I only needed to pop the smaller format out of the larger one.

Ok, one possible problem less.

Fairphone 3 problems with sims

My provider doesn’t provide nano sims.

That’s ok if they are precut. That’s a clean way to supply several formats in one.

@Najma_Zaman

I put one sim into the sim 1 slot and it springs out but I pushed it back in when putting the battery in.

Fairphone3 pushing out Nano SIM cards

The SIM will not work if it is forced out again and only held in place by the battery. You have to push it into the slot until you hear a click at the end, then it will stay in the slot. [IMG_20200125_175732]

[Patrick1]

Interesting, didn’t come across a sim card spring-lock, only for sd cards so far.

[Najma_Zaman]

Thank you. I’ve managed to do this now.