Fairphone 2 stuck on welcome screen after OS update

When I installed the latest OS update on my fairphone 2, it seems to have caused a glitch in the phone. The phone is now stuck on the welcome ‘Fairphone Screen’ and will not move beyond it. I tried the following:

  1. Leaving it. Even after 10 hours it remains stuck on the welcome screen.
  2. A hard reset: I tried this twice to no avail. It just resets back to the welcome screen again.
  3. Fastboot: same as above.

I just can’t get beyond the welcome screen. Any advice is appreciated (in simple language, because I am not incredibly proficient in ‘android’ speak), as I cannot seem to get through the support and need my phone back as quickly as possible.

Thanks!

Same Problem here:tired_face:

I have the same problem. :frowning:

Any success in finding the solution?

Hey- unfortunately I had to get in touch with them directly (via phone is the fastest). They paid for shipping back to the Netherlands where they had to flash it, and then send it back to me. But working now and the warranty covered everything! Only took a month…

Hey- unfortunately I had to get in touch with them directly (via phone is
the fastest). They paid for shipping back to the Netherlands where they had
to flash it, and then send it back to me. But working now and the warranty
covered everything! Only took a month…

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