I have an update on the issue where some Fairphone 2 orders were shipped and received by owners without these owners receiving a track and trace email. Sure enough, according to Murphy’s Law, there is an issue with our webshop backend, so that some orders (not all) have their package shipped without receiving a notification track and trace email.
The good news of course is that phones are steadily shipping, and I’m personally happy that some of you in this thread who didn’t get a track and trace email and weren’t expecting your phone this week, are actually getting them!
Our webshop partners are working to fix this issue ASAP but with the holidays capacity is not at a normal level, so we do not expect a fix until Monday 4 January at the earliest. Since we’re approaching the New Year’s holiday weekend, there won’t be many new orders shipped that will be affected, but we wanted to share this news with you all.
Our customer support asks that you refrain from contacting them about your shipping status until we have more news about the webshop solution. When that happens, all track and trace emails should be sent regularly and retroactively.