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Fairphone 2 not charging even with new battery

Hello, brand new member here. I got a secondhand Fairphone 2 about six weeks ago. All was ok until the battery started getting really hot. Then it wouldn’t charge. I bought a new battery but that too is not charging (the red light comes on but just stays on and nothing else happens.)

Thanks

Oliver

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This can have at least four causes: The battery itself (well, it seems that isn’t the one here), the bottom module, the charging cable or the charger.

Have a look here to systematically narrow down the culprit:

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Thanks! I’ve tried several different cables (and they work with other devices). I also tried cleaning out the “port” where the charger goes in. No joy.

Maybe a new bottom module is needed?

Thanks again

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Hi, is there a trick to getting the screen off? I’ve slid the two blue buttons in towards the middle but the screen is not moving. Thanks again

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Have you taken out the battery? And the black rim (the smaller part of the case)? Other than that, the first removal of the display module is always hard.

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THANKYOU SO MUCH!

I have managed it, just a bit stiff.

So, I’ll try removing the bottom module.

Thanks again and sorry for being a pain

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Replacement bottom module now ordered; hope the new one does the job.

Thanks again

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OK, bottom module changed but phone still just showing single red light when plugged into charge. Basically, no change.

So it seems it’s not the battery or the bottom module. Can I return these parts to Fairphone?

Also, any ideas what it might be?

I’m worried that the hot battery might have done some serious damage to something, somewhere.

Thanks

Have you tried letting it charge full with the FP2 kept switched off?

One more idea: Try if charging works when connected to a computer.

Thanks!

Not sure what you mean by “letting it charge full with the FP2 kept switched off

At the moment the screen is black / blank and the red charging light is on solid

Just plugged it into a computer, let’s see how it goes!

Thank you again so much for your help

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Ah ok! Well, usually it should show an animation of the FP2’s interior (with the battery graphic showing charging), but unfortunately yours doesn’t. I’m starting to wonder if there’s something wrong with the display.

If you can keep checking if the battery runs hot from time to time, you could try if the red LED ever turns green (but this could take an hour or more likely two or longer).

Thanks. With the charging light still on solid red I think I might just cut my losses.

Do you know if Fairphone will accept the return of the battery and bottom module I bought?

Thanks again

What happens if you plug the phone without the battery?

They may. Are you still under the 14 days return period?
I remember cases in which they accepted. In any case #contactsupport , asking won’t harm!

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