Fairphone 2: Crazy touch inputs (touchscreen issue) - workaround (for some): increase touch & hold delay

Help Fairphone 2
14

Mine seems worse after a reboot or waking it from airoplane mode. Most of the time it’s ok. Will just have to wait for a software update.

15

Our team member @borjan in customer support is working with the software team on bug reports. He’ll be in touch if he needs some input.

Cheers-
Joe

2 Likes
16

Hi everyone,

Just got my FP2 as well, but the screen is glitching like hell. Same problem, when trying to scroll or travel through anything (even settings menu for example) although it does seem to happen when it’s charging.
Is an update going to be the fix for it?

Thanks,
Luis

1 Like
17

Does anyone still have this problem after a few (partial) charging cycles?

18

Mine is better than when I first had it. It seemed worse when the phone was encrypted, may well be coincidence. It also seems better since I removed the SD card but again could be nothing to do with it.

19

Hey, i also experience really random Touchscreen issues.

Because it happens so randomly i really think its just a Software related Problem.

  1. I had the crazy ghosting touch for a few times.

  2. I also sometimes see pretty big squarelike artefacts on the bottom of the screen when scrolling down, also scrolling seems to be hindered by that bug. I see that pretty often.

  3. i also experience frozen srceens in some situations, i can mostly resolve that with shutting the screen and turning it back in.

  4. And i have another bug i would open a New topic for. Its random reboots when im surfing the web, downloading,…

Just wanted to say, im still very happy with the phone, looking forward to some bug fixes by Fairphone.
I really think its all just minor Software bugs.

And i wonder if any kind of crash report system would help support to identify software problems?

2 Likes
20

When it reboots do you notice before that the SD card dismounts (if you have one). Also is your sim card new? Was it a proper micro sim or did you cut a mini to size?

21

Sim card is new and a proper mini sim, no cutting needed.
I have no SD card.

22

OK, was just wondering. I was having a lot of random reboots and they were SIM related as they have stopped since I took it out. Waiting for a new SIM to arrive to see if they come back or not.

23

i had about 3 since dec 29…

24

Glitchyness seems to have stopped now… No idea why but indeed I did reboot the phone a couple times and it seems to have solved the problem.

Anyway, now I’m happy :smile:

1 Like
25

I had this problem once when my phone was charged to a 100% and still plugged in. Now, it just happend again. The batterywidget on my lockscreen said that my battery would last for minus 2 days. Now the widget says a normal time, and the glitching has stopped.

26

I had the glitches too. Rebooting didn’t seem to make a difference. Changing the Touch & hold delay (settings -> accessibility) from short to medium made sure the glitches don’t occur that often. Changing it to long made it even better, but the long delay for long presses was frustrating…

1 Like
27

Hi,

For 2 weeks I am the proud owner of the fairphone2 and have had the glitches from the start. Cant really reproduce them, I have the feeling that they were more frequent in the beginning. Not sure if I need to report this to the support team, or if this post is enough?

Thanks anyway for the great adventure you guys are embarking on. I am very curious where the next year will bring you.

Cheers

1 Like
28

I also had these glitches, especially when I moved icons around in Nova Launcher but setting the Touch & hold delay (settings -> accessibility) from short to medium made these glitches disappear so far…

EDIT: It does reduce the glitches but they still sometimes occur

2 Likes
29

This works for me, I included it as a workaround in the first post. Does anybody still have problems even with this workaround?

30

Yes I do. The worse one I have is that the screen stops responding altogether and you have to press the power button to lock and then unlock before it will work again. I had to do this loads last night. The glitchynes isn’t as bad as it was though.

31

Ok but that sounds like something different. I’d guess an app that runs in the background causing this.

32

The response I got back from Support when I raised the issues sounded as if this was part of it.

To clarify, this is what I described to them:

1.) When scrolling through something the screen starts moving up
and down very fast as if its being touched somewhere else. I’ve noticed this in
the swipe right menu, Firefox and when scrolling through the settings. Also
when using two fingers to zoom in to something, it started darting around. It
makes the screen unusable for a period of time

2.) Playing a game a few times the screen has stopped accepting
inputs for a few seconds, locking and unlocking the screen seems to correct
this.

3.) After a reboot for a few minutes while in the lock screen
the home page was flickering through the lock screen. Not that easy to explain
but on parts of the screen I could see my wallpaper/apps behind the lockscreen.
It was flickering in and out quickly.

And this is the response I got:

Thanks a lot for your
questions.

"What you describe are known issues in the software and all related to the same
problem. Sadly enough in the first update the software team could not yet have
resolved this. It is something that sometimes happens, but not always. This
makes it hard to find the cause.

It is expected that this will be resolved in an upcoming update. When this will
come exactly we don’t know yet.

My apologies for the inconvenience."

Re-reading it, I hadn’t noticed that the fix isn’t going to be in the first release.

3 Likes
33

Hi Jon,

you received a response from Support?
I have several open Support Requests I created before Christmas, and have not received any response yet.