Fairphone 2: Crazy touch inputs (touchscreen issue) - workaround (for some): increase touch & hold delay

Tags: #<Tag:0x007f051eadd4d0>

joe 2015-12-28 15:56:23 UTC #5

If this problem persists, I would recommend you write our support team ASAP. The forum is not the best place to report these issues since so few people have a Fairphone 2 at the moment, and by reporting cases early and often to our support and software teams, we can improve the product even more.

Best,
Joe

Jon1 2015-12-28 17:07:56 UTC #6

Thanks Joe, I've raised a request to support and included a
link to the forum. It would seem there maybe some problem if three people have
experienced similar intermittent issues. Hopefully just software.

jpderuiter 2015-12-28 19:29:42 UTC #7

Hi Jon,

I can't reproduce the issue, whatever I try.
What actions do you do to reproduce this?

r0kk3rz 2015-12-28 19:57:30 UTC #8

Do you scroll to the left of the display or to the right?

The connector is on the right edge of the display so I wonder if reseating the display might help.

Jon1 2015-12-28 22:43:57 UTC #9

I cant replicate it either, it happens when it happens. I scroll on the right, I reseated the display earlier so I will see if that helps.

Stefan 2015-12-29 15:53:01 UTC #10

A post was split to a new topic: Fairphone 2: Random reboots 15 times a day

Jon1 2015-12-29 16:38:38 UTC #11

This is the info from support:

Thanks a lot for your
questions.

What you describe are known issues in the software and all related to the same
problem. Sadly enough in the first update the software team could not yet have
resolved this. It is something that sometimes happens, but not always. This
makes it hard to find the cause.

It is expected that this will be resolved in an upcoming update. When this will
come exactly we don't know yet.

Jon1 2015-12-30 21:48:32 UTC #12

Can we mark this as a bug report?

paulkreuzer 2015-12-30 21:57:52 UTC #13

I had it happen twice, both times my phone was plugged in. But I can't provoke it atm.

Jon1 2015-12-31 08:43:32 UTC #14

Mine seems worse after a reboot or waking it from airoplane mode. Most of the time it's ok. Will just have to wait for a software update.

joe 2015-12-31 09:45:51 UTC #15

Our team member @borjan in customer support is working with the software team on bug reports. He'll be in touch if he needs some input.

Cheers-
Joe

luis 2016-01-02 20:42:48 UTC #16

Hi everyone,

Just got my FP2 as well, but the screen is glitching like hell. Same problem, when trying to scroll or travel through anything (even settings menu for example) although it does seem to happen when it's charging.
Is an update going to be the fix for it?

Thanks,
Luis

paulkreuzer 2016-01-02 20:54:54 UTC #17

Does anyone still have this problem after a few (partial) charging cycles?

Jon1 2016-01-03 19:15:08 UTC #18

Mine is better than when I first had it. It seemed worse when the phone was encrypted, may well be coincidence. It also seems better since I removed the SD card but again could be nothing to do with it.

Benedikt 2016-01-04 08:12:17 UTC #19

Hey, i also experience really random Touchscreen issues.

Because it happens so randomly i really think its just a Software related Problem.

I had the crazy ghosting touch for a few times.
I also sometimes see pretty big squarelike artefacts on the bottom of the screen when scrolling down, also scrolling seems to be hindered by that bug. I see that pretty often.
i also experience frozen srceens in some situations, i can mostly resolve that with shutting the screen and turning it back in.
And i have another bug i would open a New topic for. Its random reboots when im surfing the web, downloading,...

Just wanted to say, im still very happy with the phone, looking forward to some bug fixes by Fairphone.
I really think its all just minor Software bugs.

And i wonder if any kind of crash report system would help support to identify software problems?

Jon1 2016-01-04 08:26:00 UTC #20

When it reboots do you notice before that the SD card dismounts (if you have one). Also is your sim card new? Was it a proper micro sim or did you cut a mini to size?

Benedikt 2016-01-04 08:40:09 UTC #21

Sim card is new and a proper mini sim, no cutting needed.
I have no SD card.

Jon1 2016-01-04 08:45:12 UTC #22

OK, was just wondering. I was having a lot of random reboots and they were SIM related as they have stopped since I took it out. Waiting for a new SIM to arrive to see if they come back or not.

Benedikt 2016-01-04 08:48:49 UTC #23

i had about 3 since dec 29...

luis 2016-01-04 09:13:59 UTC #24

Glitchyness seems to have stopped now.. No idea why but indeed I did reboot the phone a couple times and it seems to have solved the problem.

Anyway, now I'm happy