After supporting our Fairphone 1 for three and a half years and the Fairphone 1U for nearly two and a half years, we regret that we are no longer able to offer spare parts.
We’re proud of everything we achieved with our first Fairphone 1 owners. Together we sourced conflict-free tin and tantalum from Congo, set up a Worker Welfare Fund with the Fairphone 1 manufacturer and showed a concrete market demand of over 60,000 people who wanted a fairer phone.
Unfortunately, we’ve reached the point where we can no longer maintain our first phone. We will continue to support you to keep it going as good as we can, but our options are getting more limited.
This very difficult decision is primarily financial. Since the launch of the Fairphone 1, most of the original spare parts have been retired by our suppliers. While we’ve worked continuously to find new suppliers, we simply did not have enough capital to invest in the volumes required to meet demand in the year ahead. After exploring every option within our financial means, we have now reached the point where it’s impossible to support the Fairphone 1 and maintain the financial stability of the company at the same time.
For similar reasons, we’ve also decided to stop developing the upgrade to Android 4.4 for the Fairphone 1. This project has been an ongoing effort from our internal team as well as key members of the community, and we’re disappointed that we are not able to see it through to the end.
We understand that some Fairphone 1 owners may feel let down. We want you to know we’re applying what we learned from the Fairphone 1 to improve our spare parts sourcing for the Fairphone 2 and future phones. For example, we’re working to improve our financial outlook, as well as improving our planning to better anticipate the demand for spare parts in the future.
We want to be transparent about these challenging issues, but we also want to help you as best as we can. To help you keep using your phone as long as possible, we’ve collected some tips and resources on maintenance, repair and recycling on a special page for Fairphone 1 owners. For example, if you would like a secondhand spare part, you could request one from our community. Or if you are ready to get a new phone, our Fairphone 1 owners will get early access to a limited supply of the refurbished Fairphone 2 planned for delivery in August.
Again, thank you for your support of Fairphone and buying the first Fairphone. It sparked the movement for fair electronics and brought us where we are today: a growing movement and strong company working together tackling the many issues in the industry one by one.
Please let us know what the Fairphone 1 means to you and any questions about the Fairphone 1 that you maybe are left with.