Hello,
I have bought my fairbuds in late December 2024.
Everything went well until June 2025, when one of the Fairbuds stopped working. I tried to fix the issue with the procedures suggested by Fairphone, I charged the earbuds completely several times, I tried to reset them by pressing the button - which would not always work anyway, I wasn’t able to reset them every time I tried.
I submitted a request to the Fairphone support but I haven’t heard back in 40+ days since my email. I have even updated the request since my case broke and now it doesn’t close properly.
Now the Fairbuds randomly decide when they both want to work and when one of them only wants to work. It’s still hard to reset my Fairbuds - the button doesn’t always work, and I also cannot be resetting my Fairbuds every day.
I have updated my request explaining that my case broke, and even used the live chat, but again no reply.
I am very frustrated because the product is new and under warranty. Since we are talking about a brand whose main idea is to be able to fix simple issues at home or with little help, this feels even worse. Now I would just want my Fairbuds to be changed since the case is broke and I still have my warranty, but how am I supposed to get it changed if none gets back to me?
I am questioning this brand a lot, especially after reading about so many similar experiences on the internet. Thanks to anyone who is able to help
I’m experiencing the same thing. My left earbud doesn’t work and it seems the battery is off. So it may be a problem with left earbud battery. I might just buy a new earbud and ask for a refund.
Thank you for replying. How would you request a refund for the Fairbuds? I cannot get in touch with any assistance service at all…
Yeah, I know. I guess, I was suggesting to buy a spare part, and afterwards, via email ask for a refund on that spare part. Hope it helps.
Hi,
I contacted Fairphone in June about the same issue, and have only had one reply saying that they are busy.
No kidding!
I am wondering if anyone has any support for this issue, aside from linking me to the troubleshooting process, which I did at least 4 times before even reaching out for help.
The left ‘fairbud’ doesn’t work at all.
Faulty goods go against consumer rights, and I have been ignored, which makes me feel a little salty.
I bought the Fairbuds in September 2024. Same issue - My right Fairbud stopped working. I tried the suggested fixes and after that didn’t work I contacted the support in May!!! I have heard back only once that they are busy. In the meantime the left Fairbud and/or the case also started to make trouble. Currently I even can’t pair the Fairbuds with my phone. So they are completely useless.
I wanted to order the Fairphone 6, but given the complete lack of support, I’ll think twice about it.
I don’t understand why Fairphone is risking to lose loyal customers with such terrible support, or rather no support at all.
Hi, I’m having a similar problem. Il ordres a spare fairbuds, but cannot connect it. Did you guys eventually got in touch with the custom service?
Hello, I have the same problem
I think about buying spare part to fix the problem but I don’t know if I should but an earbuds or a case ?
Hi
Fairbuds are included as a product in a self repair portal, perhaps that would be the way to get it sorted out?
I have tried that, but the problems experienced above are not mentioned in the portal. The only option is to send them in for repair. Takes a day or ten and mine are now returned without being fixed as they cannot find a problem. 
Hello, did you get any paperwork saying what has been checked?
Yes I have an email with a form with the results of their investigation: ‘No Failure found’
I have just rised a ticket for precisely similar fault: left bud not turning on, app reporting 10% of charge, it won’t go higher. I of course tried fully charging, but left one would not work nor charge.
Before blindly sending the buds for repair, I decided to try to talk to somebody at Fairphone.
I am hoping Fairphone’s answer comes. I’ll share my experience here.