Hello,
I have bought my fairbuds in late December 2024.
Everything went well until June 2025, when one of the Fairbuds stopped working. I tried to fix the issue with the procedures suggested by Fairphone, I charged the earbuds completely several times, I tried to reset them by pressing the button - which would not always work anyway, I wasn’t able to reset them every time I tried.
I submitted a request to the Fairphone support but I haven’t heard back in 40+ days since my email. I have even updated the request since my case broke and now it doesn’t close properly.
Now the Fairbuds randomly decide when they both want to work and when one of them only wants to work. It’s still hard to reset my Fairbuds - the button doesn’t always work, and I also cannot be resetting my Fairbuds every day.
I have updated my request explaining that my case broke, and even used the live chat, but again no reply.
I am very frustrated because the product is new and under warranty. Since we are talking about a brand whose main idea is to be able to fix simple issues at home or with little help, this feels even worse. Now I would just want my Fairbuds to be changed since the case is broke and I still have my warranty, but how am I supposed to get it changed if none gets back to me?
I am questioning this brand a lot, especially after reading about so many similar experiences on the internet. Thanks to anyone who is able to help
I’m experiencing the same thing. My left earbud doesn’t work and it seems the battery is off. So it may be a problem with left earbud battery. I might just buy a new earbud and ask for a refund.
Thank you for replying. How would you request a refund for the Fairbuds? I cannot get in touch with any assistance service at all…
Yeah, I know. I guess, I was suggesting to buy a spare part, and afterwards, via email ask for a refund on that spare part. Hope it helps.
Hi,
I contacted Fairphone in June about the same issue, and have only had one reply saying that they are busy.
No kidding!
I am wondering if anyone has any support for this issue, aside from linking me to the troubleshooting process, which I did at least 4 times before even reaching out for help.
The left ‘fairbud’ doesn’t work at all.
Faulty goods go against consumer rights, and I have been ignored, which makes me feel a little salty.
I bought the Fairbuds in September 2024. Same issue - My right Fairbud stopped working. I tried the suggested fixes and after that didn’t work I contacted the support in May!!! I have heard back only once that they are busy. In the meantime the left Fairbud and/or the case also started to make trouble. Currently I even can’t pair the Fairbuds with my phone. So they are completely useless.
I wanted to order the Fairphone 6, but given the complete lack of support, I’ll think twice about it.
I don’t understand why Fairphone is risking to lose loyal customers with such terrible support, or rather no support at all.
Hi, I’m having a similar problem. Il ordres a spare fairbuds, but cannot connect it. Did you guys eventually got in touch with the custom service?
Hello, I have the same problem
I think about buying spare part to fix the problem but I don’t know if I should but an earbuds or a case ?
Hi
Fairbuds are included as a product in a self repair portal, perhaps that would be the way to get it sorted out?
I have tried that, but the problems experienced above are not mentioned in the portal. The only option is to send them in for repair. Takes a day or ten and mine are now returned without being fixed as they cannot find a problem. 
Hello, did you get any paperwork saying what has been checked?
Yes I have an email with a form with the results of their investigation: ‘No Failure found’
I have just rised a ticket for precisely similar fault: left bud not turning on, app reporting 10% of charge, it won’t go higher. I of course tried fully charging, but left one would not work nor charge.
Before blindly sending the buds for repair, I decided to try to talk to somebody at Fairphone.
I am hoping Fairphone’s answer comes. I’ll share my experience here.
Update: after contacting the device desk and a few messages, we finally agreed to send the Fairbuds for repair. Now I have them back, having been replaced due to lack spare parts. As soon as I received them, I fully charged them and made sure the firmware as well as app were up to date, which they were.
Current status of the Fairbuds:
- charge correctly. But full load only lasts for 4h30m, far from the 6h advertised.
- Working fine when listening to music
- On a call, the other person still keeps saying I sound like a robot or chunky. ( start to think this is a design defect. Any one suffers from this, too?
- Application: it does not work at all for me. It seems to connect to the Fairbuds, but the StateOfCharge of each earphone does not seem to be read well: sometimes one of the earbuds shows a 30% (the other a 70%) way at the beginning, and then stays like that for nearly all the use time, until it continues its way down 3h afterwards. The equalizer takes absolutely no effect whatsoever. Any one sees the same here?
As of my experience with the support service: I used the web , forwarded via the FairbudsApp, to file the case, and then I was contacted in about 2 days via email. We agreed the Fairbuds should be sent for repair, under warranty. Nice tone, and sufficiently quick. I wasn’t happy with them asking me personal data over the email (I filed them via web already), so there were some extra emails and time spent on that.
Finally I accepted and I was sent shipping tag. This part took maybe 3-4 days. The shipping was easy, via a shipping point , many of them around me. I was contacted 1 week afterwards by the repair partner company (Cordon Electronics, in my case). that they have received the buds. Another week, and they said they were replacing the product due to lack of spare parts. I received a little report from them. I am not sure what happens with the warranty now
I received them after another week. Maybe the whole process since I actually sent them over took 3 weeks.
I hope some of you can find this useful, or have experiences to share, or even answers for the above questions.
Thanks for reading so far!
- Not sure about the charge topic on my side.
- Music also working fine though the sound could be improved – the app doesn’t work for the FB Small so far. No effect on the EQ and charge is quite varying.
- Calls are not possible with this product – like you said chunky and broken off every now and then
I also sent them to repair. But the repair didn’t find anything. So I’ll have to go to the reseller to hope to return them soon. At the moment I am hoping for an update on the firmware on which they won’t give insights when it will happen. The product as today is not fulfilling the advertisement.
And a upsell hardware thing as with fairbuds XL won’t do for call quality for me. Not willing to pay for a broken product to be fixed by customer money. Maybe they went for a bad manufacturer who knows or the sensors are faulty.
But I wished they would give some kind of update here or in other ways about what is up with this product.
Agreed, I miss more clarity (and updates and fixes for this product) from Fairphone.
As to the microphone issue, I have tried recording myself with 2 different sound recording apps, but sound is recorded by the phone’s mic, not the Fairbuds.
Have you tried something like this to test the mics quality ?
It was tested by others and the microphone seems to have an aggressive filtering algorithm and is very quiet.
So probably a firmware thing other than hardware. That’s why I don’t get they give out a new firmware that addresses these issues bit by bit.
Guess they focus on the FP6 or FP7 development. I don’t know. I give it one last month for an update and then I’ll return them. Their repair service couldn’t find anything wrong apparently with the hardware. So it’s up to fairphone to care for the product … but my patience is nearly gone.
Here an update from me.
Early december I received a new set. The FairBuds did connect easily to the app. That showed the left ear at 10% charge, even after hours of charge. The left did not connect to play music. After updating the FairBuds app, the buds did not connect to the app anymore.
After some mails to support, they send me a third pair beginning februari. Both buds connected to the app and I could play music again! Only for about three hours, than the left bud stopped working. Also no connection to the app anymore. After a charge still no working left earbud, only after removing the battery and reconnecting over bluetooth it worked again, only for a few hours, then keft disconnects again. Taking out the battery helped again a few times. After a third charge, same thing. A few hours of listening and then the left disconnects again.
One time i heard in my left ear ’battery low’ just before disconnecting. Taking the batteries out it showed 3.0 volt. The right one had 3.7. After a recharge the left was at 3.8 and the right at 4.1.
I’ve charged them a few more times and used them a few hours at a time. Looks like the voltage level stays now the same for both earbuds. I will keep measuring the batteries to see if anything changes.