It seems there is an update to the Fairbuds app which takes the app to version 3.4
Am I late to the party or is this really new today? 
Screenshot from /e/OS App Lounge
Seems to be new
In Google Play Store it is displayed as updated two days ago, I think you are not late 
Out out the 21 reviews in 2026, 19 are one star, 2 are two stars. And according to the quote above it did not get better. Let’s hope that’s not true for everyone…
The update seems to have broken my Fairbuds app (on Fairphone 4). It can’t even get past the loading screen before crashing 
The same here on Fairphone 3. The new Fairbuds app crash immediately.
If the app keeps crashing, you might want to give resetting it in Settings > Apps > All apps > Fairbuds > Storage and cache > Clear storage / cache a try. Note: This will require pairing anew your Fairbuds / Fairbuds XL with the app.
Great update
Sarcasm aside, clearing app cache fixed it, and it’s business as usual. I set the EQ like two years ago and never opened it again.
Reinstalling the Fairbuds application (version 3.4) also resolved the stuck on loading and crashing issues on my Fairphone 5 (FP5.VT2M.C.084.20260128)
This is only an update of the app and not a firmware update, right? Unfortunately if the video/audio delay issue is not fixed, I can’t get the Fairbuds.
Interestingly, the equalizer started working for me. However, what I do in the equalizer does not correlate with what I hear. There seems to be a long delay between actions and it sounds like some changes are only send to the buds when I change another slider.
At least, it is somewhat working again 
Another new user here. The app does not work fully on Samsung Galaxy S10e.
I cannot see anything about the battery or the equalizer. I can change the volume in the app.
Location is on but I get audio/calls connection only, not the LTE connection.
I tried resetting the cache and have reinstalled several times, with the same result.
Is there an official way to get Fairphone to consider issues? Do the support people read this forum?
No the forum is not the channel to report issues. Please read e.g. here contactsupport
The problem is I don’t have an acceptable proof of purchase for the buds.
Lots of people seem to have the same problem. Is there anywhere that we can see answers to support issues (especially on the app) from Fairphone?
There is a public tracker on support pages
You may also contact the Support via chat or submit the ticket. If all else fails, and the form redirects you to Self-Repair Portal, feel free to use something else.
However, I just tried and submitting a ticket should be possible even without proper warranty route,
Thank you for your help!