Hello,
I am calling a Call Center where a machine asks you to dial tone, like “For technical assistance dial 1, for commercial offers dial 2, etc.”.
The problem is that when I dial, the phone makes no sound and the call center machine do not receive any sound.
I have searched the internet for how to activate Dial Keypad tones but it seems in my FP the option is missing. From what I have found in the internet it should be (I am translating from Spanish so the words might not be exactly the same in the english version of FP):
-
From the main screen touch in the small blue phone icon.
-
In the screen that appears, I touch on the symbol of the phone (upper left corner).
-
Then I touch on the symbol of Dial Keypad (lower left corner). Then a Dial keypad appears but only on the bottom half of the screen (no full screen).
-
Then I touch on the lower left symbol below the screen and the typical menu appears with three options. I touch on “Setting”.
-
This leads me to a screen with the title “Call Settings”. It shows 4 options. I choose the last one, “Other settings”.
-
According to several websites about Android, the next screen should show an option like “Dialing keypad tone”, but there is no such option.
Where and how should I activate the dialing tones so I can call to automated call centers and choose options?
thanks for your help,
Gabriel