Downtime or unavailibility of FP2 - criteria before contact FP support team

Just as another proof on my last answer to your post: “Groundhog day!” (“DE: Und täglich grüßt das Murmeltier”)
Recently I complained how @paulakreuzer closed a post due to blackscreen and only one answer from you. While I was still preparing an answer, Paul decided my answer is not required any more and closed @erchauvi . I was not amused and for @erchauvi another research into a longer list of postings started . I don’t see an advantage compared to official documentation because users have to do more research than in documents with better editorial.