I think a lot of us here have been FP customers for a while, so we know their products are experimental and we expect them to fail in new and exciting ways - at this point, when letters fall off, a bunch of us consider that part of the FP charm. Happily, FP has been quite good in replacing broken parts, producing battery shims, revising screens, et cetera.
And while we can try to communicate that attitude to new or prospective users, it cannot be expected of anyone to just shrug and laugh at defects the way we’ve been doing for a couple of years. It can and has come across as people dismissing defects because who needs that feature anyway. It doesn’t occur often, but it does happen and it’s not helpful. There are plenty of people for whom a fingerprint sensor or a notification LED is the only way they can reasonably use a smartphone (even though the first is terrible security), so when they buy a phone with a fingerprint sensor or an LED, it has to work.
At the end of the day, if you receive a broken device or if it breaks within the warranty period, you have the right to get it fixed or to get a new one. The FP3 does not appear to have any universal defects, just resolvable issues affecting a small number of people. That includes letters falling off the back cover - it’s just that a lot of people here, most of whom are enthusiasts, consider it part of the aforementioned charm or just don’t care. That said, you do sometimes run into the odd person who doesn’t want to repair their own phone and just wants to be angry online - a more common occurrence than FP apologetics, in my experience.
As for the Amazon servers: it definitely doesn’t jive with Fairphone’s charter. Amazon treats their workers like slaves and their owner is the richest man in all of history, so Fairphone should want nothing to do with them. No excuses for that. Most of the Internet is now owned by this execrable corporation and non-Amazon solutions are expensive and complicated, but I agree Fairphone should switch to a host that doesn’t kill its workers for profit.