Display first showing weird structures. Now not responding at all


I first recognized the issue when I was scrolling through some online shop and while scrolling up the pictures got stretched.
Then, I recognized this weird discolored bar on my screen. When I slide the number-pad up to enter my pin the stripe started to flicker and move. It was sometimes present on the home screen. The error was not very reproducible.

At some point the Display didn´t respond anymore at all and I had to remove the battery in order to shutdown my alarm clock.

  • There was no incident I remember that could have caused the problem (like dropping the phone)
  • I tried to update the phone, but it was already on the latest version
  • I put out the SIM and SD Card, it didn´t help
  • I did a factory reset of the phone

After the reset the corrupted pixels first occurred less likely over 2 days, but then appeared again in form of wrong colored pixel patch.

-I dissembled the phone according to () and cleaned the contacts first with a high pressure spray then with a Q-tip and Isopropanol. I plugged the display back in and put the battery in and now I have a beautiful (static) screen pattern.

What did I do wrong?
What is broken? The Display? The Core-Module?
How to fix it?

Please send help!

These are the discolored pixels after the reset:

Thats how it looks after the disassembly:

Welcome to the Community Forum. :slight_smile:

Do you happen to know any other FP3 owner nearby whose display you could try on your own device? Or maybe there’s a Fairphone Angel in your area?


Are you sure its properly put together, especially the plastic clamps are clicked into place?


Did you try to press the on/off button for about 12 seconds? This force reboots the device, too.

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Hi, thank you for your response!

I don´t think, that I knw someone with a FP3, who is willing to disassemble it. Unfortunatey there are no Fairphone Angles near me.

No. That was indeed the solution to the issue in the last picture. I am now using it again and observe if the strange pixel-patterns appear again or if cleaning the contacts solved the problem.

Thanks for the hint.

I didn’t know it in the situation and panicked. Since it was during a lecture it was faster to remove the battery. :scream_cat: .

I know it now for the future. Thanks! :+1:

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In case anyone runs into this as well:

(I’m affected by it since today)

Update: After >2 Months after disassembling, cleaning the contacts and (properly!) reassembling the screen and its contacts the phone still works fine.

Thanks again everybody who helped!


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