(post deleted by author)
6 Likes
(post deleted by author)
1 Like
I have an FP3 and am quite happy with it. Much better quality and reliability than my old FP2 
4 Likes
Interesting. The mic of my FP2 is dead, too 
And because of some more reasons I ordered the FP4 one month ago, on September 30, 2021 – and now? I have to wait… and to wait… and to wait …
That was not the deal ; (
And what was the deal according to your pre-order comfirmation? What is the estimated delivery date according to it?
5 Likes
I ordered it – and paid directly via Giropay – just a few hours (or minutes? ;)) after this live presentation and the “airing of the secret” of the FP4: https://www.youtube.com/watch?v=I9AmBF75xvA
Can’t find the timestamp in this recording where maybe the delivery date was announced – where I remember hearing or reading within that in the beginning of November (and not later…).
Now I found this: https://support.fairphone.com/hc/en-us/articles/360048030652-When-will-I-receive-my-pre-order-
Quotations:
- It was possible to place a pre-order the Fairphone 4 5G and the Fairphone 4 True Wireless Earbuds via our online shop between September 30, 2021 and October 25, 2021.
- Pre-order means that you order and pay now and receive your order in a few weeks.
- We expect the new Fairphone products in our warehouse from October 25.
Also just checked: there is no delivery time specified in my order.
A week ago I contacted FP via Twitter. Their answer: »If you placed a pre-order for the Fairphone 4 you will soon be provided with an estimated delivery date via email«.
Therefore: I am still waiting for this email 
… still having this problem (among others) with my FP2:
A few weeks in the UK means at least three weeks. If you ordered on 30th Sept that five weeks ~ well give them another day 
but sadly I would have hope by now to get a personal notification. Probably some unexpected delays in shipping but would be nice to know if they have reached the warehouse in the EU yet.
Clearly Fairphone’s ‘few’ is more than three even by their own statement it was four (30th Sept - 25th Oct plus sending to customers) ~ Ok only a week behind the spiel.
Of course they didn’t say which model would be available on 25th Oct
1 Like
I saw someone on Twitter who got their FP4 today and they don’t seem like some youtube tech reviewer/news outlet who got a device in advance but like a normal customer.
Edit: that person didn’t specify the device, it might be an FP3+, not FP4 
And yeah, it was an FP3+, sorry.
So there was no deal here as far as I can tell, this sounds quite normal for new products.
4 Likes
Today I wanted to buy the Green 256GB version with shipping to Bulgaria, but the shipping was for end of January. After that I checked and it was the same for all versions of the phone including 128GB gray.
I don’t know about you, but I’ve never seen such a long shipping time for anything I wanted ot buy online. And I’m assuming they take the entire payment upfront, so what happens if I change my mind while waiting, for ~ 3 months. I really wanted the new Fairphone, but I’ll hold off for now, as this shipping time is a dealbreaker for me atm.
1 Like
Hi welcome to the forum…
Yes the delay is disappointing for many people.
Regarding payment. You have up to 14 days after you receive the phone to return for a full refund with no explanation on your part, this clearly means you can ask Fairphone to return the funds anytime before you receive the phone too.
4 Likes
Same with mine, which is 2 years old. The microphone is completely out of order (no spare parts available!!) and the whole phone doesn’t work properly since months, it tends to react slower and slower. I get messages like “System-UI reagiert nicht” x times a day. Besides, the battery capacity was poor since the first day and it often gets hot while processing.
I really love the idea behind Fairphone but in the meantime I have to admit I’m really pissed because of all the trouble with my FP2 
My FP1 was great, by the way… But couldnt be updated any more 
Hi klink
Regarding the mic have you considered getting it fixed by a shop
and as regards the slowness, can you save any personal info and do a factory reset maybe.
2 Likes
All smartphone producers experience delays, even Apple, as there is a shortage of chips and deliveries. It’s due to the pandemic.
4 Likes
Hmmm, at this very moment we run some four or five FP2 in our household (and are waiting for the first FP4 ). All are some 6 years old. During this time we experienced the one or other problem, mainly with the diplays, once with a motherboard, but never with microphones nor loudspeakers. Interesting.
5 Likes
With any new type of product it can often be a good idea to wait for the 3rd or 4th version/iteration - by that time the companies designing the products have usually had time to review feedback on what worked and didn’t work. This applies particularly to products that are treading new ground like the Fairphone.
Otherwise I think early adopters should be prepared for the possibility that things like this may happen with new products like this.
1 Like
On Tuesday via Twitter communication I got this response from a Fairphone member:
I have checked your order in our system and the expected delivery date is between 29/11 and 03/12.
Today I got this mail from Fairphone:
We wanted to let you know that we are experiencing some small shipping delays and that we have a new estimated delivery timeline. We apologise for any inconvenience this may cause.
Estimated delivery between 06/12 - 10/12
… “only” another week – but one more or less …
2 Likes
That says something about how or where you look, but let Purism help you out with an example …
For those interested, here’s a direct link to the supply chain blog post they link to there … The Ball and Supply Chain – Purism.
4 Likes
Again: there is a worldwide shortage in chips, also for car manufacturers etc. This is why we have to wait.
2 Likes
To the OP: Yeah, I am also bummed by a three weeks bump-up in delivery time (December here). I understand what is going on; it’s all the same inconvenient.
Not quite as inconvenient as having to order a Google Pixel 6 from France or Germany, then rely on additional service to receive it and forward it to you. Then, if anything goes wrong, the phone goes all the way back through that same route for repairs or rma, then you also have communicate with people on the other end. And, rest assured, both German and French services will unlikely speak English with you.
To the rest: I am also a prospective new FP4-er. Long story short, I want an Android One phone, as my S10 is driving me nuts ever since Janury 2020. I wanted to go for Google Pixel 6, but guess what… Google considers most of Western Europe to be the middle of the bumf*** nowhere. So there goes that option. As a fellow techie, I hope to make do with FP4.
2 Likes