Defective display spare part

[Stefan]

We cannot help you with this here because this is a community forum. You need to wait for an answer from Fairphone support.

Delays are normal, the average response time is still relatively high:

Current Support Status

Hey all, A quick update from the support team. We are gaining on ya! Current # of open tickets: 5117 Current first reply time for new tickets: 293 hours (average over last 7 days) Thanks to the great help of @anon48893843 I hope to be able to share this information with you more often from now on.