Hello,
One of my two fairphones has fallen and the glass was broken. I have bought a new display part but I have a big problem with my display part FP1 I received :
The touch screen does not work with the new display part (image and rotation screen works fine). I rolled back with my old display part and touchscreen is OK.
I have found why the supplied part I received does not work : the touchscreen digitizer ZIF connector is broken since the begining, when i touch it with my finder is not as “strong” than the old connector, the and is too much soft. It is fucked up !
I think the angle of failure was too pushed by the plastic packaging !
What could fairphone support do / help with this bad part I received ?
My fairphone glass is borken, this spared part is broken too, and I know that there is an out of stock for this part again, and I know that this piece/connector could not be changed on this part
I hope is it possible to be refunded of the borken spare part ?