I use Gallery and have no problem on the default FP3 A11 OS
https://f-droid.org/packages/com.simplemobiletools.gallery.pro/
The FP3 is not the FP4…and the FP4 stock camera app photo preview does not work when the Google Pictures App is deactivated… however else it also works fine on the FP4 and with Open Camera or some GCam Ports the preview works just fine…
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I talk about FP4, not FP3.
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Just did the switch to LineageOS 20.
- Backing up everything as far as possible using Google backup feature and app specific ones (Signal, Nova Launcher etc.)
- Unlock the bootloader
- Install LineageOS recovery
- Installing LineageOS 20 as sideload
- Reboot recovery
- Install “MindTheGapps-13.0.0-arm64” package as sideload
- Install OS
- Restore backups including Google account backups
Result:
A much better experience 
All apps work so far, even the banking apps which are usually picky about custom ROMs. But no more strange visual bugs. Also 3-button-navigation works without any issues at all.
For the time being I think I’ll stick with LineageOS.
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In addition - with LineageOS 20 also AptX works fine
If Fairphone reads this thread - which imho is very likely - the one thing that sure won’t encourage them to come up with a solution fast is a string of passive-aggressive comments demanding a solution fast.
I used to run an escalation support team, and I know the guys always processed the aggressive tickets last and at the last moment. All the tickets were always processed on time because we had contractual obligations to reply within a certain delay. But the loudest, most obnoxious and most demanding customers were those who were served the worst.
Just sayin’…
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They are reading this, as linked to . . .
It was a rhetorical Of course they read their own forum. What a silly concept for a company to set up a forum and completely ignore it…
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Actually they don’t read the forum in the usual sense: I spend hours a day reading all the new topics etc. I can’t see Fairphone doing that and taking on an official response or inactivity.
I can post my views, ignore whole categories, mute posts and users and I still have an enormous job keeping up with the topics.
Fairphone post about updates and reasonably see the responses, but they do not read the forum per ce.
But this thread has evidence of being noted:
and of course at the top of the site is
Find solutions and ask community for help with your FP product. If you have a HW or SW issue this is the right place. For general questions about FPs please go to The Products. ATTENTION: This is not the official FP company support. Please contactsupport for official help and support.
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I can understand that people are pissed. This issue is causing a 600€+ device to be pretty much unusable outside. It also makes the entire phone look bad. This issue has been known for months now, and the company that made the phone seemingly has absolutely no idea how to fix it.
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It seems
-
They are aware of the issue around a heat sensor cause
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No doubt they are also working on an A13 update, which the FP3 has
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Each update has to certified by Google so small incremental ones take more work than the average user can imagine.
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So how much time and resources are used is questionable, and sure the problem can be dramatic. However one of my daughters has this issue but doesn’t complain
Yes, but here’s my take: I’m fairly sure Fairphone isn’t ignoring issues on purpose. I think it’s pretty safe to presume they want to treat their customers well, and either they’re not working on the problem because they have a good reason, or they are working on the problem, but they’re not communicating. I believe lack of communication is the crux of the problem here really. But let’s not assume they’re not doing anything to solve the problem.
I will add this, at the risk of annoying the Dutch patrons of the forum: I lived in Belgium for many years, and ordered many things from many vendors in the Netherlands - be it products or services - and the one thing that struck me was how maddeningly uncommunicative Dutch businesses can be.
I often ordered custom jobs and parts from Dutch machine shops and composite part makers that cost many thousands of euros, and the Dutch businesses would simply shoot a terse email saying the final product has shipped when it had shipped. No update, no progress report, no nothing for months on end.
It’s the only country where businesses regularly and consistently behave that way. Completely maddening! In 15 years, I never got used to it.
Fairphone being a Dutch company, well… let’s say I’m not surprised in the slightest. Just be aware of this factoid of doing business in the Netherlands and the waiting time will pass easier
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Well, they did hire a “community manager” a month or two ago, so they are aware there is some room for improvement there. And she wasn’t even dutch…
Except we only heard from that “community manager” once! She sure went native quickly… 
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This was just fluctuation. Different Fairphone staff members have filled this role before, and it was already called Community Manager before … @anon90052001 (edited in later for completeness), @Douwe, @Monica.Ciovica (There is a new Community Manager in town: meet Monica!) … then @formerFP.Com.Manager … now @Marta_Artigas.
And what’s with the quotation marks? That’s quite disrespectful.
And … Once? What are you talking about? Examples …
Hi! :) I am the new SM Manager at Fairphone … WeAreFairphone on Mastodon - #30 by Marta_Artigas … 10 years of making a change … Fairphone 4 software issues … Fairphone 4 software issues - #9 by Marta_Artigas … Fairphone 4 software issues - #12 by Marta_Artigas … Eva steps down from Fairphone … WE NEED YOU ✨ A Decade of Change … Does Fairphone pay money for ads on social media? - #4 by Marta_Artigas … FAIRPHONE 3 and 3+ A13 - Fingerprint sensor update
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Is it??? 
I put quotation marks around it to specifically signify I meant the general function, not the actual person. Evidently it more than failed… 
All right, I stand corrected. I had completely missed the fairphone-4-software-issues thread, which is quite informative, thanks for pointing it out! (Those threads should be stickied, IMHO.)
Anyway, what I was saying is that I expected more status reports from Fairphone, more posts like “fairphone-4-software-issues”.
A saying goes along the lines that in times of crisis managers should communicate… 
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Ok, misunderstanding. Beware of quotation marks, in such context they can be understood as something like “in name only” 
.
In English, quoting the name and would more often be done with single quotes.
Double quotes refer to a person moreso
https://grammar.collinsdictionary.com/easy-learning/when-do-you-use-quotation-marks-or-in-english
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Hey KurtF and community 
!
Sorry that you feel this way. This forum is mostly self-run because we are lucky to have such an amazing community. My role here is to be the face of Fairphone for big topics, to help Angels with their requests and whatnot. I do read the forum quite often, and so do other members of the company to make sure we are all aware of what’s going on here, even if we don’t talk too often.
I’m also the Social Media Manager, meaning that I can not dedicate hours to this forum because I also have other tasks. This has been the same for previous Community Managers - some were able to be more active, some others weren’t - but that doesn’t mean we don’t care about this forum and the community here. We are also aware of all the issues going on with Fairphone 3 and 4, that’s why we are working on updating the bugs tracking list after listening to you all. And we also have an amazing Customer Support team to whom people can reach with their issues (and they process and answer all tickets the same way, whether the request is polite, aggressive, neutral, or whatsoever) 
Hope this clarifies a little the role of the Community Manager here. Again, I want to highlight that we do read you and hear you and care about the forum, even if my (or our) presence here is only for the big topics.
Wishing everyone an amazing Friday and weekend 
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Thanks for dropping in.
I can only speak for myself of course, but as somebody who has bought a FP4 and has been experiencing rather annoying issues for many months, what I would like is more frequent updates on potential fixes. Even updates like “sorry, still haven’t found why it does that” are fine with me. That is what would show Fairphone is caring about their customers: Keeping them informed.
(IMHO, YMMV, etc.)
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And how often do you want to be told they don’t have a fix, and what on every query and issue that has been voiced on the forum.
Who and how would the issues be prioritised to say, sorry we don’t have a fix.
EDIT: Sentence removed. See below
I hope those that are here can understand Fairphone almost certainly are doing what they can and asking for more attention just adds another job.
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