If Fairphone reads this thread - which imho is very likely - the one thing that sure won’t encourage them to come up with a solution fast is a string of passive-aggressive comments demanding a solution fast.
I used to run an escalation support team, and I know the guys always processed the aggressive tickets last and at the last moment. All the tickets were always processed on time because we had contractual obligations to reply within a certain delay. But the loudest, most obnoxious and most demanding customers were those who were served the worst.
Just sayin’…