English

Charging / Battery disappointment

I think a new battery won’t help you. I have the same problem and bought one of the last available batteries to solve it. Unfortunately it did not. So I am open for more suggestions as well :wink:

I too share your frustration at the lack of replacement batteries. I have been trying to get a replacement as my battery is bloating. The advice on one page is to buy a new battery, Out of stock on another page, and references to a letter in 2016 that I never saw saying that they are withdrawing support…an this for a phone who’s USP is its repair-ability. Looks like its time to go back to a manufacture with a better business model…

This connection to charger problem is exactly why I have given up and replaced my FP1. Such a shame.

Problems here with the battery too.

I just sent them an email asking how to get a new battery. Does anybody know if they will have extra batteries available??.. I mean…I bought this mobile phone because of the long-life possibility (spare parts, etc)… if they cannot offer that service after just 4 years then this mobile is no different from the other ones… that would be very very disappointing and I would feel certainly scammed. :frowning:

Thanks!

1 Like

Well… for other phones you quite often get third party batteries for a good price on eBay for quite a few years. So there is a difference…

We have a FP1 from the very first batch in our household and it works without any issues on the second battery. Not being able to replace the battery when it is required the next time would be a showstopper.
That brings me to this question: Wouldn’t it be possible for future FPs to work on a battery that has the same format as some well known other phones? How “fair” is the battery of the FP? If it isn’t fairer than any other battery, in that way FP could relax a little and rely on the third-party spare parts for other phones. The user benefit would be cheaper spare parts with better availability.
I know that this would put another constraint into the design of the phone but it would also be another aspect of modularity and interchangeability.

3 Likes

Everybody knows the main problem with all mobile phone and wireless devices in the world: the battery. On my battery it is written: “THIS IS YOUR BATTERY. It provides the power to keep you connected. But in case it ever does run out of energy, you can always replace it…”. So now I need to replace it… if they cannot provide a solution then we all (FP users) have a problem (and the phone is only 3.5 yo).

@yofaka: I’ve had my USB connector resolderes twice already. Charging works like before again. It’s worth to find a #localrepairshop that does the job for you! :slight_smile:

Wow, I just read this: Open Letter regarding FP1 Frustration Posts

What a joke! What is the “official constructive solution” of Fairphone? This sounds to me like, ok, we got your money, that is all we needed.

Here is one solution: why don’t you guys (Fairphone) ask all FP1 users if they would like a spare battery? I am pretty sure that we all would buy 1-2 batteries knowing that there will no longer be batteries available. We can organize a battery batch amongst all FP1 users. Of course, this should be a non-profitable solution for Fairphone (they have the right contacts, we have the needs and the money to pay for it).

5 Likes

These were also my thoughts…
Hope they’ll follow them!

2 Likes

@EnricPu You’ll have to contact Fairphone at support(@)fairphone.com to address Fairphone directly. You generally can’t expect an official answer here…

Glad that you have read the #fp1openletter. I will move this topic to #fairphone-road-map as it hasn’t developed into a helpful topic that fits into #fairphone-help.

@all If the future posts turn around themselves and don’t give any constructive proposals, I’ll close this topic. Remember that you can click :heart: if you agree with some other person’s post.

A ‘dodgy’ USB-connector will be a result of rough handling.
I have always had charging issues when using the original (version 1, 2000mAh) battery. Since using a new version (version 2, 2100mAh) I never had any issue any more.

I don’t feel scammed. I understand that Fairphone were trying something very ambitious and worthwhile. FP1 served me well for a couple of years. I did manage to get a replacement battery when they had them in stock. They have learnt about the fragile USB connection and it is replaceable in the second model FP2.
The problems stem I think from economies of scale, or the lack of them. It was probably a mistake to have a bespoke battery when the volumes required as replacements were so unpredictable and small.
I quite understand that Fairphone wanted to move on to FP2 learning the lessons of FP1. I suppose my only disappointment was that the pioneers like us with FP1 who wanted to keep them going as long as possible are left high and dry now. Perhaps FP2s should have been reserved for us rather than allowing them to sell out to new buyers.

1 Like

I would go a step further - I’d buy a spare battery and a new motherboard if I could. My FP1 will only charge from one (partly broken) HTC cable. No other USB cable will work, because of the faulty USB socket. But without a new stock of motherboards, I’m stuck. Make me a motherboard and I’ll buy it :smiley:

Simply have your USB socket resoldered by a #localrepairshop ! :slight_smile: I’ve also done it this way.

1 Like

Unfortunately, the only UK repair shop on that list is 350km away :frowning: Can anyone recommend one in London or Surrey?

Yeah, unfortunately the list at #localrepairshop is very incomplete. Basically any mobile phone shop that does soldering can do it, though you should be able to trust them. If you are not comfortable with leaving your Fairphone with one shop, try another one.

In London I have only heard of TFix. They are a professional repair center. I wonder if they would accept a Fairphone 1 repair order. If you ask, please tell us here on the forum! :slight_smile:

I just called TFix - they only repair iphones.

3 Likes

If I hear of anywhere, I’ll let you all know!

I may be in Vienna later this year, so if there’s enough time, I can take it to handy-werk :slight_smile:

They usually repair FP1 USB connectors until the next day.

1 Like

This topic was automatically closed 182 days after the last reply. New replies are no longer allowed.