Cannot remove back cover

It´s a bit weird: I cannot remove the back cover of my new fairphone - so I can´t use it at all. I see the little nick on the right side, but if I try to open it, the cover does not move a bit. Does anyone has any hints…?

I’m guessing from your description you’ve just received the phone so you can’t even set your phone up.

You should just be able to give the cover a gentle tug with a fingernail, however it may be that the case is a little stiff. You could try a little more force without being too heavy handed to see if it will budge.

If it doesn’t move, you may have to contact support as it could be a manufacturing fault or damage in transit.