First be sure to contact official support@fairphone for future ideas on support as this is only a user forum. Secondly itâs unlikely that Fairphone will be expanding outside of Europe anytime soon.
On the
Fairphone is not a network provider only the manufacturer of the phones and the phones are unlocked ready for any sim card.
Thanks for your relpy, I will wait till there is a canada location/ online shop. I asked them and they said:
If you purchase a Fairphone 3 and plan to use it abroad, you can [find out if it will work on your destination outside of Europe. However, please note that for now we wonât be able to offer you assistance with connection issues in those circumstances. Repairs and replacements are also not supported outside of Europe.
But now I know about the FP and I will get one once theyâll offer sales, repairs and replacements in Canada. There must be one person whoâs into this, I subscribed to their youtube channel and hope theyâll announce it!
Hi, I would like to discuss with anyone who possibly tried a Fairphone in Canada. The latest network seems not always working but how can I be sure it will work or not?
Just got my fairphone 3 days ago and it works great (Burnaby, British Columbia)
In 2 weeks, I will be off to the prairies kind of in the middle of nowhere and lets see how it works. I have full confidence it will do well. Telus user
Hi there Fairphoners!
My fairphone 3+ in August 2021 in the hands of friends who were stock in Spain for many months and could receive my order where they were staying!
I was very excited, cause to me, this is the dream phone
There was a couple issues with the microphone and speakerphone at first, but nothing so dramatic!
But then in september 2021, my fairphone dropped in water for a couple of seconds⌠fell out of my pocket while working outside cause I wasnât used to have such a big phoneâŚ
I opened it all up right away and dried it very good, it seemed good, only a tiny pinch of red on the water damage marker inside the phone.
But then it started to have real difficulties charging (plugged all night and charging 10% or sometimes not at all) and the microphone is getting worst. People donât really hear me unless I plug my earphones and I canât at all use the speakerphone (which means no videocalls unless I have earphones on)âŚ
Itâs very unfortunate, I contacted the costumer service months ago to try and figure this out. I thought by just changing the bottom module and maybe the speaker module it would be all right (itâs kind of the point to be able to change the broken parts ourselves!) but the costumer service told me it had to be repair.
So since they donât send shipping labels outside of Europe Iâd have to ship the phone somewhere to get the shiping label from them to have it repair, and then send back to that person and then sent back to me.
Sounds very complicated to me. Itâs the down side of having a phone that canât be repair in the same continent as @Ace_S said before.
So I checked to get the bottom module anyway, but it seems itâs not available on any platforms (Clove, Vireo, not even on the website of FairphoneâŚ)
So my question is: do you know a place in Canada (preferably in QuĂŠbec) that can repair Fairphone?
Do you know I could find a bottom module that works and fits in my Fairphone 3+?
I feel so sorry and fustrated about this situation
Thanks for reading and thanks for the help!
I just became the first Fairphone Angel in Canada, woohoo! Iâll be watching this topic extra closely now and hopefully I can help bolster the community in Canada and North America, if not just Ottawa.
But enough about this big nerd (me), what do you want from the local FP community? I know shipping can be a bit of a pain, so I was thinking of arranging some group buys of parts if thereâs interest.
Hi Amoun,
Thanks for your response!
I tried to disamtle the bottom module, but it seems I donât have the right tool to do the extra mini screwsâŚ
And since it had water damage 3 months ago, the water damage forum doesnât really help
But thanks for your support!
@amoun, thanks, good to be here. So refreshing to deal with a phone company that is a leader in sustainability. And not only do they tell us how to jail break their device, but encourage it.
I got the FP4 5G from Clove. Six days after ordering it, it was in my hands.
After a few tense moments, I got /e/OS loaded and running.
Letâs make it three. Toronto here. Biding my time until 5 comes out and then ready to jump into Fairphones. How are the two of you handling parts and accessories? Clove doesnât seem to have all the goodies as the main site. Are you redirecting through the German mail two-step?