First of all: you are not my customer. Like @johannes said, I’m a community member just like you, except for some moderating rights. I do not work at Fairphone.
I was just thinking that it must be hard for you to talk about something that you haven’t had in your hands. That might influence your opinions on some points.
Why should I take it personally? I would have to take it personally then that 8 million other Austrians don’t come to our meetups. 
No, and Fairphone even recently published a report that proves their point from an independent research center’s point of view:
I recommend to read this forum discussion about Smartphone failure rates. It’s a bit daited already, but my assumption is that average values didn’t change too much over time. Keep in mind that all the other manufacturers don’t provide a central platform where people can go to talk about their device issues, plus many people would simply go to a phone shop and have their phone sent in for repairs. So you don’t notice how many iPhones and Samsungs are actually defunct.
PS: @Gerry: Please gather your replies in one post. That’s what quotes and @mentions are for. It makes the forum tidier and helps you to destile your thoughts.