"camera cannot be found" on FP6

Hello,

I’m new to this community but have had my fair phone 6 sind October last year. Among other issues such as the touch display not working properly at times I have one major issue: my camera cannot connect to the system. It first happened in February and I thought it was a one time issue but it has happened again and again.

My phone runs on Android 14 and I don’t remember there being an update before it first happened.

Sometimes restarting the phone once helps solve it. Sometimes I need to restart my phone up to 5 times before the connection is reset. It’s especially annoying because the flashlight cannot be activated until the camera works again because the phone “thinks” the camera is used the whole time. When I open it I only get a black screen though. And that happens on any app that uses the camera, it’s not specific to the camera app. One time it happened I heard a clicking sound but I generally think it’s a software issue or maybe a loose contact since the camera works sometimes.

Unfortunately I couldn’t contact the official support yet because the language always gets changed to dutch whenever I try and I can’t turn it back. I don’t speak Dutch.

I didn’t find a discussion with the same issue on here but maybe someone else had this too and solved it on their own or knows how to fix it. Thanks in advance

Welcome to the community and the forum :slight_smile:

From your account, I’d say that you should indeed contact support. Have you been using this page? And in particular,

You should see a language confirmation dialogue

Make sure that you enable cookies.

You might want to check the language configuration of your browser.

The diagnostics suggest clearing the Camera app cache, and then using the Service Menu to check the hardware.

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To the best of my knowledge FP6 was shipped with Android 15, could you please double check the build number?

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It was shipped with Android 14 as far as I remember but I just checked and it says 15 now. Maybe it got updated at one point.

I know for a fact that it was 14 at first because my dad checked his version on a different phone and so I did the same right after I got it

Hello,
I double checked and it was shipped with Android 15.

https://support.fairphone.com/hc/en-us/articles/24463093338898-The-Fairphone-Gen-6-Frequently-Asked-Questions-FAQ#h_01JZQ8FZWZ6B5KVZYGRGSWDTCF

Do you update your phone on a regular basis? What is your current version?

https://support.fairphone.com/hc/en-us/articles/24463713641234-The-Fairphone-Gen-6-Release-Notes