No, it doesn’t show any difference. The only thing changing is the little “5G” turning into “4G”…
I’m not surprised, if this was the culprit I would had noticed it back when I tried to see if 5G was causing the issue, some months ago (see further up the thread).
I do not think it’s network-related, because (for me at least) it’s random, without any discernible pattern, and independent of location (I move a lot). And I use my phone professionally, which unfortunately means a lot (>1h/day), so I get a lot of test opportunities…
Besides my always moving around, there are a couple of locations (house in the boonies, office in big city) which I spend a lot of time in (weeks in a row), and while in those locations the problem isn’t consistent as one would expect, especially in the boonies where the phone always connects to the same mast. One would expect it to always display the same behavior, but it doesn’t. Sometimes it works flawlessly, other times it’s almost unusable, and that can change during a single call.
That high level of randomness seems to contradict any infrastructure problem. There might be one, but it can only be a co-factor, there must also be a fundamental problem inside the phone (hard- or software). It’s the only logical explanation for why so many people across so many different ISPs and locations have the same problem – or not.
To put it differently, if people using some specific ISPs, or using their phone in specific locations, all had a similar problem (and nobody else), one could assume it’s some infrastructure issue. Right now there is way too much variability, the only constant is the phone…
When there is a noice in the background, people I an talking to, complains, that they can only hear sound bites. I can see, that more users have the same problem.
Is it something, I can fix, or what can I do?
I just “upgraded” from a fp3, and have not had this problem before
As this is primarily a user forum you are unlikely to get a ‘real’ answer. To answer that you may want to contact support@fairphone.com to let them know of your concerns and if they are aware of the issue etc.
Essentially Fairphone do not read the plethora of topic here, let alone the individual posts. Their main use is to notify of updates, especially OS updates and those they do monitor.
This issue that my clients complain that they can’t hear me and if they can the sound I horrible made me give up on my FairPhone and go back to my old iPhone 12.
I’m sorry but when basics like this fails
I loved the idea and gave FairPhone almost a year.
If only that existed… I have the problem intermittently, not all the time, and haven’t been able to understand what triggers it, there doesn’t seem to be any pattern. Sometimes calls are crystal clear, other times (or a couple minutes later) calls with the same persons from the same locations using the same phones are choppy.
Also, using a headset (whatever it is) does unfortunately not fix it for me, I always use a (wired) headset when working (so I have my hands free) and still get my share of choppy calls.
I’ve tried any combinations of 4G/5G/landline, to the same provider, to a different provider, international calls, people using Android, iPhones, nothing changes. Sometimes I get lucky, sometimes I feel like the Titanic radio operator trying to get his last message through…
The only thing I didn’t try is changing provider, that kind of hits the limit of how much hassle I’m willing to pay 660€ to go through…
Unlucky you. For me it seems that this - like some other problem - is not always the same problem, even if the description seems to be the same.
Did you by instance have a chance to try out a different provider using some kind of a prepaid plan?
Indeed, I too have the nagging suspicion there might be several, different problems here.
In my case, there is one problem probably with overenthusiastic noise canceling (or some such, since it reliably happens when there is lots of background noise around me), and another, unrelated problem with sub-optimal telephone connection sound (missing bits) getting badly post-processed, making it even worse.
Yes, I could buy some prepaid plan, but as I said it’s too much hassle, because simply entering the SIM won’t be enough. Given the (my) problem is intermittent. I would need to actually use that new account for a while to gather any statistically significant data points…
And I definitely don’t have the time or the mood for that. Not while being stuck here working while my whole family is at the beach having fun… Also why bother when Fairphone doesn’t care.
I agree, this kind of tests should be done by FP support team.
In my case, I have noise issues when I activate speakerphone on classic phone calls, not tested with apps as WhatsApp or Teams. Compared with a Samsung S10, with S10 no noise at all in the same situations.
I’ve opened a ticket to FP support.
Just a question to those having mic issues. Have you tried installing lineage? Haven’t Been in the forum much so correct me if it isn’t possible but is downgrading to a11 an option?
Android 11 or 12 didn’t make a difference for me in terms of mic quality (noise cancellation in particular). So I don’t think you’ll benefit from downgrading.
Fairphone 4 - call or WhatsApp audio messages loadspeaker or microphone not working
When trying to call someone using the loudspeaker / microphone and having the phone NOT close to my ear and mouth it´s not working, the other person can´t hear me (properly) or not at all.
Similar problem but the other way round with WhatsApp audio messages:
It´s super hard for me to understand those, they´re super quiet and very hard to understand and whenever I move the phone they tend to stop playing.
I´ve already performed that hardware test procedure without any insights, all good according to that test.
I moved your post here and as you can see above there are various issues for some and its difficult to really to find anything common. i would contactsupport
