Buying from a retailer

[pt072]

I’m thinking about buying a Fairphone soon.
It would be cheaper to do so from the retailer in my country. However, I don’t completely trust them to deal properly with warranty claims (there are stories about warranty claims being denied because phones were damaged by the user, even when they aren’t).

If I buy a phone from my local retailer, can I still ask for warranty directly from Fairphone, if needed? Or do I have to buy directly from Fairphone for that?

[BertG]

You might find the information on the homepage of the EU

Guarantees, cancelling and returning your purchases - Your Europe

In general;

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

But you will find on that page under “Guarantees for faulty goods” a section to “Choose country”, where you will find more specific information.

And then there is this thread:

Warranty on replacements

There’s the occasional comment in the marketplace and in the help topics about a phone having a new warranty when it has been replacement. I wasn’t sure whether this is true, and it appears to be difficult to find reliable information on this topic. I’m posting my findings here, in case this is useful for anybody. These are my own interpretations, I can be wrong. This is not legal advice. Neither am I in any way representing Fairphone. EU information suggests warranty differs per country. For …

[pt072]

Thanks for te reply.

Yes, I know the consumer law in my country, but I also know that some stores and companies try to “misinform” the customers and deny responsibility whenever they can. Even resorting to formal complaints can take a significant amount of time to get replies. That is why I wanted to know if I could instead deal with Fairphone.

Anyway, thanks for the help.

[urs_lesse]

Just make sure you keep “Proof of purchase” from your retailer, that is needed to consult Fairphone Support with warranty requests if you haven’t bought directly from the Fairphone Shop.