Hi everyone. While trying to install iodeOS, my cable disconnected. My phone became completely unresponsive; it isn’t detected by my PC (Windows), it won’t respond to any button presses. Is there anything I should try while I wait on a response for customer service? First time I’ve ever managed to …

If you are lucky a factory reset is possible. Follow the instructions by: How to reset your Fairphone (Android recovery)?

Zero response. Phone isn’t detected by anything, no vibrations, no lights. No internal damage either, it was effectively new in box - solely the installer disconnect issue I think. I’ve heard no response from the company yet. Is email currently their only direct line?

Hello The live chat tomorrow or troubleshooting page might be your fastest options.

“Live chat” only directed me to talk to a bot, which prompted me to fill out my details exactly like the contact form would have, unfortunately. Is there a way to bypass that and actually talk to a person?

The trouble shooting page mentioned earlier should in principle prompt you to a RMA request to send your phone for repair. But some users reported getting stuck at one of last steps Live chat should in principle;-) link you to a human agent provided it’s during their office hours (10-12) and that y…

Right, so I have to argue with the bot. :’) Thanks for the heads up. Hopefully I’ll be able to get through.

The troubleshooting page should now allow you to generate a direct return ticket. [image] Big Milestone: Repair Request Portal is live! The Industry Hi everyone, We’re happy to announce the launch of our Repair Request Portal on the Fairphone website, a big m…

Bricked phone; what to try while waiting for customer service, or is hope lost?

Help Fairphone 5

Meaghan September 5, 2025, 6:27pm 8

The troubleshooting page should now allow you to generate a direct return ticket.