Bad service for a broken phone

[BertG]

True, communications is still one major flaw.
I guess it’s because they are in head over heels and might be drowning in mails.
Some more information on the current support status can be found here:

Current Support Status

Hey all, A quick update from the support team. We are gaining on ya! Current # of open tickets: 5117 Current first reply time for new tickets: 293 hours (average over last 7 days) Thanks to the great help of @anon48893843 I hope to be able to share this information with you more often from now on.