Bad experience with Murena and Fairphone

[patza9ae]

Hello,

I just wanted to share my experience with Murena and Fairphone after years of using an iPhone.

I purchased a Fairphone 6 with e/OS on October 6th, as I was genuinely excited about the product. It arrived by post shortly after. I installed all the apps I use, and most worked perfectly. However, I encountered issues with shared bike service apps and my banking app, for which I filed a complaint with my bank. There is an alternative to Apple Pay by installing Curve, but it’s far from ideal.

The phone worked flawlessly for four days. At the end of the fourth day, it simply refused to turn back on.

I submitted a complaint to Murena on Monday morning (October 13th). As of today (October 16th), I have not received any response. Therefore, I have requested a refund this evening.

While the concept is appealing, the phone is expensive, of poor quality, some apps do not work properly, and Murena’s customer service is lacking. I also contacted fairphone directly. They answered straight away but told me to contact Murena first.

For these reasons, I cannot recommend either Murena or Fairphone. In fact, it is probably more eco-friendly to buy a second-hand phone and install e/OS on it.

[Fadi]

What were you doing before the phone died? Were you charging it?

Check out the thread linked bellow; a lot of people are reporting that their Fairphone 6 died after a charging session

My fairphone 6 died suddenly

so last night while my phone was in the charger it decided to die. it got so hot i almost burned my hand. it was still responsive but it freaked me out so i turned it off but it did not cool off until the battery died (i think). now when its cooled down and i want to charge it, it heats up really fast again. https://youtube.com/shorts/qIfSdhYICYI?feature=share i unplugged the battery just to show its not the battery or the connector that is the issue. also this is the first time opening my pho…

[Incanus]

@patza9ae

I purchased a Fairphone 6 with e/OS

It‘s a degoogled OS, you bought it on purpose, so why do you wonder, that some apps are not working?

[OldRoutard]

@patza9ae

more eco-friendly

Fairphone isn’t just about the planet, it’s about the fair treatment of labour and responsible sourcing. It’s also having a positive influence on reparability simply through example and proof of what’s possible.

On the software side, as you’ve seen, FP plays a major role in enabling solutions that offer the possibility of escaping the clutches of GAFAM, but naturally there’s going to be the inconvenience of not letting GAFAM & Co. know everything about you so that they can decide eveything for you.

For the moment and probably for ever, freedom of action and thought will come at a price, such as having to carry my credit card around as well as my phone. Phew, what a bind.

There’s also the inconvenience of dealing with smaller companies that don’t have comparable resources when things go wrong. It’s up to us, users and customers, to keep them up to the mark, even as we support them.

On the plus side, for every phone with a problem reported here, there are presumably thousands that work fine.

Just my 5c worth.

[patza9ae]

Yes, it was charging.

I did all of that without results.

[patza9ae]

You are all right.

I am just disppointed it died after 5 days.

Best.

[Fadi]

@OldRoutard

On the plus side, for every phone with a problem reported here, there are presumably thousands that work fine.

This problem OP is reporting seems to actually be a lot more common than we should hope, if you look at the thread I linked.