Back cover for FP2 - will the FP3 cover fit and when will it be available?

[BethC]

The translucent back on my FP2 has broken and I think dust is getting in, I’m experiencing some issues with the camera and people can’t hear me in voice calls.
I need to order a new one, and it looks like the shop just has a back for a FP3 and its ‘coming soon’.
How do I get a replacement back for my phone, and will the FP3 back fit (but I sdont think its in stock).
Thanks
Beth

[paulakreuzer]

The FP3 has completely different dimensions, so it’s cover won’t fit the FP2. You’ll need to get one of the colorful FP2 slim cases here:

https://shop.fairphone.com/en/accessories

The transparent and translucent covers for the FP2 cracked easily, so Fairphone had to revoke them. In time you could have gotten a new cover for free.

[BethC]

Thanks Paula. Does ‘in time’ mean within a year if purchase? I should have done this earlier as its been cracked for ages It is very weak. I’m hoping that is the cause of the other problems I’ve been having.
Thanks for a very quick response.

[paulakreuzer]

You generally have 2 years warranty on all hardware but the battery (1 year).

[BertG]

@paulakreuzer is quite correct regarding the warranty.
Just make sure to remind them of this posting:

What happened with our transparent cases?

Originally published at: What happened with our transparent cases? - Fairphone We have recently stopped selling our transparent and black translucent slim cases via our web shop and partners. After doing additional reliability testing we have discovered that they crack more easily, which makes them vulnerable to breakage. If you own a black translucent or transparent case and are experiencing problems with it you can quickly replace it by following the steps below outlined in our support pa…

Regarding you other problems, I really hope for you, though I am not too optimistic.
If the dust and dirt getting into the phone through cracks really be the cause for those troubles, that dirt/dust does not go away by putting a new cover over it.
You should at least try cleaning your phone when / before using the new cover.
For cleaning the phone, take a look here:

Electronics Water Damage

or here:

Main board not working, all other parts ok after water damage & clean

An example of a minor mistake in repair that may have been fatal or may yet prove to be remedied… My FP2 recently took some light/peripheral water damage (not completely dunked, but a little ingress due to a waterproof pouch leaking), but with very corrosive saltwater! After following the iFixit guidelines on repairing water damage: I got the battery out as soon as it was safe to do so, which was after paddling to shore, far too many worrying minutes after the FP2 had hard powered-o…

I am wishing you all the best and keep my fingers crossed!

[ChuckMorris]

You can still get a free replacement if you have a translucent slim case:

How do I replace my transparent or translucent slim case?

Your phone / case doesn’t have to be in warranty.

[BethC]

Thank you, I’ve emailed support to ask for a replacement.

[BethC]

Thank you, I also have my fingers crossed for the cleaning helping with the camera and sound - here’s hoping! I’ve had a few issues with the phone, I really want to love it but not yet