Usually, the first sign of a company declining into bankruptcy is a lag of communication. Not necessarily a lag of marketing communication, mind you. A struggling company tries to pretend to be well and alive by sending out marketing news and the like, however, in the background there are to few peo…

Hey all, Thank you for starting this discussion. I understand fully that things can look opaque from time to time as to what is happening at Fairphone. First of all, we would like to apologize for not replying to tickets in a timely manner at the moment. In the few past months since the delivery o…

[image] Douwe: It seems they work better then expected without a manager and are really good at managing themselves. Therefor the need for this position has declined and we also now removed it from our website. :slight_smile: , good to read, would not be the first developer team on planet th…

I had my backcover quickly replaced when I send them the message that it got cracked (sorry for previous failed quotes)

I am not convinced that the speed and efficiency of response of customer support actually lies at the top of our worries concerning Fairphone. I feel that the number of staff, their efficiency and professionalism is at the top of its class. I have myself submitted a couple tickets recently and got f…

I had a software bricked fp2 in June. Replacement after two weeks OK. But I quickened fairphone answer with a public Twit mentioning my support number. Since then, bricked again with an out of order screen. Phone unusable for three weeks an support request still pending… I’m using an older phone an…

[image] fgaine: The real issue is that FP launched a device that is largely unstable and unreliable, triggering so many queries that Support is not able to deal with all of them in a timely manner. Let’s not have this discussion again. :tired_face: FP2 doesn’t have any major issues that you …

I couldn’t say it better. The real issue for fp2, is its quality. For me it boils down to two interesting features meant to get a fix it yourself phone, but not tested enough: New assembly system without ribbon connectors. I fear some electrical contact issues Casing isn’t sealed enough and I fea…

[image] paulakreuzer: [image] fgaine: The real issue is that FP launched a device that is largely unstable and unreliable, triggering so many queries that Support is not able to deal with all of them in a timely manner. With the FP1 you didn’t have to just live with a non functioning GPS …

I didn’t suppose that you didn’t try anything, I’m just saying in general that there are things that can be done. If after a repair your GPS still doesn’t work than it seems they gave you another malfunctioning mainboard. It happens.

[image] maik: Good post @Douwe !But I think such information does not belong into a hidden place in a community forum, but rather to a very noticeable spot. I second this. There should be more openness. Also, @Douwe : Why was your post marked as solution? There is no such thing as a solution t…

The support manager is working on a blog post that will shed an even clearer light on the issues at Fairphone then my post. This should be online in the coming weeks. Why my post was marked as a solution only the OP or another admin knows, I didn’t do that myself as I am not that smug :wink: Thank…

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