Fairphone definitely seems to struggle with getting the support done and has a huge backlog of over a month, but as far as I can see it, eventually people get served and also receive support or replacements if necessary.
The software lead developer quit his job a few weeks ago, so it seems logic they are looking for a new one.
Anyhow, from what I see, it doesn’t look like they’re dying, but that they are still a small company with limited resources, that apparently is overwhelmed with the support inquiries.
On the other hand, FP wanted to sell 140.000 phones a year, in May they had sold 40.000. Don’t know what that means in regard of the company’s economic sustainability.