Apparently it's impossible to get a Fairphone repaired if you bought it used

Hi and welcome to the forum.

It’s to stop fraud and theft. Anyone could steal or buy a stolen phone etc.

Other companies may not be so conscientious as they just want your money not your integrity :slight_smile:

If you contact the seller maybe they can provide a copy of a bill of receipt etc.
You probably don’t have a valid warranty once you’ve taken it apart without advice from Fairphone.

Regarding a DIY repair. You cannot user exchange the core module so the only option given your suspicions is to replace the display module which you can do yourself for a smaller financial outlay.

You don’t say what is wrong and what you have done, in detail to effect a repair. Maybe someone here can provide some insight and if you are lucky you may find a fairphoneangel near you.

The connector

  • Are the pogo pins movable
  • Are they and the display contacts really clean
  • Are the five ‘solder’ contacts with the core module shield clean
  • When you re-fasten ensure you do the screws around the contacts first, not too tight, then the remainder ~ not too tight , then tighten the ones around the contacts etc.

See this post and those below it

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