Any update on October 2017 deliveries?

Indigo is the one colour that is listed in the accessories shop as ‘coming soon’, so this could have something to do with it.
Did Fairphone provide a new delivery estimate?

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@Johannes
Oh no, so I have chosen the only colour that can not be delivered. Thank you for the hint! It helps me feeling better with the delay, not as a second class customer any longer. :wink:
Yes, they did. The new estimated delivery date is end of November.

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Might be, that the batch with the indigo covers was defective. (Just one of many possibilities of course.)

Hi @all,

it’s exactly the same with my FP2 (indigo) order. I placed the order on 02. Sept. 2017, the delivery was estimated to at least 31th Oct. 2017. Now the status of the order changed to “Processing” and there’s no date given anymore. I got an email just a few days before end of Oct. where they stated the new estimated date of delivery is “end of November”:

Hello Fairphoner,

Due to a production delay related to one of the key components in the Fairphone 2, your order will be delivered later than planned. Based on our current schedule, you can expect to receive it by the end of November, including any additional items that you might have purchased at the same time. We will provide you with further updates soo, so be sure to keep an eye on your inbox.

We understand that this is disappointing, and we want to sincerely apologize for the inconvenience.

Thanks for your patience and understanding. If you have any additional questions, please get in touch with our support team.

Kind regards,

The Fairphone Team

On the one hand I can read from this forum there are customers that complain about the unresponsiveness of the support team while they say there are way to much requests at the moment. On the other hand they send such mails where questions are raised instead of answered. (e.g. Which key component?) o_0

As many others here say: I stay waiting patiently because of the great idea, not of the well behaving customer service. :expressionless:

Kind regards
Chris

Honestly, I would expect them to tell customers that this is because of the chosen cover, and offer to either wait or change the cover color. This should be easily possible if decided early enough, but probably not now anymore.

This being said, let’s bear in mind that we are discussing this based on statistics with a quantity of 2. So there might be other reasons behind. Nevertheless very disappointing!

Dear @fneuss, @HolgerET, @ChrisPHL and others,

I did some internal research for you to find out what might be the case and found out the following for you:

We have a delay in one component of the phone: the blue indigo case, that creates a delay of the phone production. The main reason for this, is the strong success of this color. The current demand exceeds our predictions and we ran out of Indigo way sooner then we anticipated.

As soon as we found out that there was going to be a delay, we decided to inform all affected customers by mail and at the same time look into the causes and the possible solutions to them.

One of the solutions we looked into was allowing people to change the color, but after a small test, we quickly found out that this would need a lot of manual work from the team, which in return would not have any effect on the delivery date. The time needed to adjust the orders was about the same as the expected delay waiting for the indigo covers to arrive.

I am happy to be able to tell you that a new batch of the blue indigo case is currently on production at our supplier broadway and that we expect them to arrive soon.

We will inform all affected clients with a more specific update regarding the production and the reasons of this delay in the coming 10 days. And, if appreciated, I can also share that update here in the forum.

Thank you for starting and contributing to this topic, it helps us to stay sharp. :slight_smile:

Douwe

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Although I am not affected personally, I would like to thank you @Douwe for your response. For a company with transparency as its core value, it is important to demonstrate this transparency not only in production, but also in the way you deal with customers - your customers are most likely very picky because they pay a surcharge for a transparent* (by any means) product. So I think you did an important step, and it would help to post such updates in your blog or this forum, and Fairphone should try to inform more proactively in future.

Thank you again - good job!

*N.B.: My favourite would have been a transparent cover. It’s cool, and a nice symbol of this value too.

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[Indigo back cover]

You see: If it had been black its success would have been much more predictable :wink:

Martin, originally with black translucent back cover, now indigo due to a lack of black slim covers…

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A second mail informing all the people affected by this delay will be send today. The mail is send out in batches with a delay, so it might be a while before everyone has received it.

If you want, you can already read the mail here.

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Hello,

I have not received the email explaining the delay.

Do you know when the Fairphones with indigo case will be shipped? The color doesn’t really matter here, I’d take an other color if it would speed things up.

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Just got my delivery confirmation with tracking number :slight_smile: :slight_smile:

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Great to read!!!
Maybe that’s the reason, FP did not send the mail anymore, as they were preparing for shipment already.

Does that mean we may expect a Fairphone 2 can be ordered again soon?

I don’t have any info that you don’t.
I guess we can speculate based on the fact of whether screens will still be available in a few days. Or we can ask @Douwe if he knows something.

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Sadly this does not change Fairphone 2 availability.
Screens are back, but Fairphone 2’s are still unavailable, if you need one, the best thing is to locate a partner of Fairphone near you.

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Thank you for your instant reply. (I have liked your post because you replied so fast, but I do not like the information itself. :wink: )

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Check with the resellers.
There are still some phones out there to be purchased and sent EU- or even worldwide.

What for? To get a device that probably has issues with the display or/and the bottom module after some time? (These parts have been/are going to be improved by now.) You would not like to buy a used car you know about that its engine will not start after some time either.

Besides, the Fairphone 2 has been manufactured for almost two years. I would not like to buy a phone without shortened warranty period.

Sorry, I guess there’s a misunderstanding. A reseller is not a second hand dealer.
Those resellers are regular online-shops offering new and sealed phones from the second batch with the new camera modules and the new displays and full warranty.
Just give it a try and check the linked posting. :wink:
E.g. if my memory serves me right the italian shop gogreen has phones left and is shipping for 7 Euro EU-wide.

Edit:
Btw. not every second hand FP2 is sold due to troubles with the hardware. E.g. on was sold here on the marketplace because the owner got a company phone.

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