Android13 auto update not triggering + manual download link is dead

[Butos]

Hi everyone !

I’haven’t found any post with this issue on the forum nor on the internet. Also, I’ve contacted the support more than 20 days ago but I only received an answer to ask for details about my phone and SIM which I instantly provided back.

My issue is simple:

• The android 13 auto uptade is not triggering on Settings → Advanced → System update => Check for update
• After waiting on the customer support I turned to a manual update but the official link is dead.

I know updating is a risk as many have had issues with A13 but maybe someone has a solution ?

My phone :

• FP3 (both camera upgraded)
• Build Number : 8901.4.A.0023.0 release-keys
• I have tried to swap SIM slots

[Lidwien]

Who is your provider in which country?

[AndreasChris]

@Butos

After waiting on the customer support I turned to a manual update but the official link is dead.

That seems to be the case indeed. I just get the error message ‘FileLink Expired’. I also tried to login to fileshare.fairphone.com with my ‘My Fairphone’ credidentials, but that didn’t work either.

For me it looks like that this is the internal file sharing platform Fairphone uses and someone unintentionally set an expiration date for the download link. But that’s just a guess.

[AndreasChris]

You could try to e-mail fileshare@fairphone.com, as this is the address it gives when you click on the ‘Support’ button on the password reset page of fileshare.fairphone.com.

[Butos]

provider : SFR
country : France

I ordered and installed a recent SIM a week ago.

I’ve seen posts which had users with same provider in France who got the update

[Butos]

Thanks I sent them an email. I will update the topic if I get an answer !

[yvmuell]

I think its actually on hold for your provider to avoid issues

Android 13 delayed for FP3(+) owners on KPN and SFR

I bought my FP3 directly from Fairphone itself, so it doesn’t have a carrier lock. If I were to temporarily put in a SIM of a different network provider, the update would probably be offered to me. However, if Fairphone says there’s an issue with the update and my particular network provider, I’d rather wait for them to fix it than experience it first-hand

[Butos]

All right that settles it thank you, I must have missed that topic.

I won’t force a manual install if there is an issue with my provider but maybe others would like to do it. So I’ll update the topic I get an answer from fileshare@fairphone.com !