An open letter to the Fairphone community

[yvmuell]

Although I agree with your post, there was 1 update…

Here's a quick update from our side

Dear Fairphone community, As promised, this is us checking in with updates to bring you up to speed on what we have been doing on the issues we discussed last time. 1. We’re steadily rebuilding our Customer Support services We have been gradually increasing our capacity internally, with more full-time additions to the customer support team who are being onboarded this week. Additionally, we now have an AI chatbot that customers can access 24/7, that has been trained on our knowledge base. We …