Lidwien, can you explain why support is swamped after the AMA? I was not able to and I don’t really understood @anon48893843. He told me he had statistics, but he can’t tell us what was going on?
I think that’s pretty fishy. I’m not paranoid and I don’t think I’m being lied to all the time. But why not share for what reasons people were sending in their phones/calling support most of the time?
I could really use this info for helping others … and myself. The forum could write better guides. And it would help me, because I would like to buy a FP2, but I don’t want to have the FP1 experience ever again.
Part of the FP1 experience is the feeling that the phone has issues, but the “project” is not talking about them for a long time. Once more and more people post, and even the impulse shopper show up here to complain, the company posts a blog post that in very nice words … does not say anything. That happened with the FP1 and I see it happening with the FP2 again. I don’t understand why a project that wants to be fair to workers and consumers cannot talk about problems and that they do in general a bit more openly.