@admins As quite a few people think they are contacting official Fairphone support when they are a new user and start to make queries, maybe there could be a heading. That can be hidden once accepted by the user, so that it doesn’t repeat on following queries: saying. This is not the official FP …

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Volker June 3, 2022, 8:06pm 2

I could add it as a 6th tip to the post

which is always shown at the top (for new users)…

Btw.: we might add more languages to this greeting message if native speakers of other languages want to contribute…