As quite a few people think they are contacting official Fairphone support when they are a new user and start to make queries, maybe there could be a heading. That can be hidden once accepted by the user, so that it doesn’t repeat on following queries: saying.
This is not the official FP company support. Please #contactsupport for official help and support.
I not sure people read more than ten words if it can be avoided.
So I’m thinking it would have to be a disappering banner the first time someone makes a New Topic ??
What Volker is mention is more then enough
…and I’m not aware of a way to make this work.
You can pin something like that as a topic banner. You can also include it as a default template in the #help categories, but then as a comment within HTML comment tags. That last one is a bit too much. But I guess just adding it to the rules is enough as well.
I’ve now added it to the linked banner page.
It’s already there since a long time (last sentence of the pinned topic):
EDIT: ah, you meant to add it to the template of new topics? That’s IMHO too much - as there’s afaik no way to only add it to the very first topic of a new user. So it’d appear in every new created topic…
For a quick start in other languages machine translations accompanied with a “(machine translation, please improve if you can)” hint might be a way.
(Hoping that the machine translation can halfway correctly translate the hint about the machine translation .)
I was thinking of having an option to remove it, like some banners we have about Discourse updates. They would use a cookie so that a user that has removed the banner will not see it again.
It’s there. That’s what I’ve created a screenshot here…: Add note to New Topic - #8 by Volker
There’s only one banner globally possible. So it would disappear with every other banner announcement (like e.g. for SW updates).
I see a conclusion has been reached already.
May I suggest a couple of things when it comes to forum feature requests (or issues)?
- Discuss them among yourselves (mods) first
- If you realize you need help, you can contact us via email (Volker is the black-belt of ticket creation)
- Do not tag the
@admin group, use the ticket creation approach as per step 2 instead. Reasons:
@admin currently includes Rae, for whom most of these topics might end up being just noise
- It’s easier for us admin to handle requests that come in as tickets via the email address
If you need a translation towards Italian, let me know and I will handle it.
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