When I first met a friend with a fairphone he was a pretty evangelist of this technology and the way it was produced. As I was in a fablab and already familiarized with the “revolution of production” I was pretty impressed and decided to buy a Fairphone despite the price. I said into myself that this was the price for a kind of liberty of mind and freedom (as in the word “liberty”). Specially for open source and de-googlelization efforts.
In fact it was the case for a time, when I broke my screen down, I could repair it by getting a new one from official store. Paying for replacement part is not a problem, I knew people and company need to live from production, I can understand margin, virtous circle of money, for research and development.
So I became an evangelist as well.
Then, later, when I had a power button fail, I needed to change the whole motherboard : “when you got a scar on the finger, just cut the hand !”. Apple style. This industrial habit is something we are all familiarized with now : for the worse.
I thought this could be avoided in fairphone, but no. Back this time I imagined (and excused) that this was a poor product conception, but yes this was the first model, and no all is not well thought, well produced specially for firsts models, I known that. So I decide to buy another motherboard just for a switch, because trying to change the switch with solder fail and you need to have some tools for precision in order to do it properly. This kind of tools are not accessible by everyone.
Fail ? Yes because spare part were not available this time… Discontinued maybe something about 4 years after first production.
How can you even say that your phone will last more than others ??.. Three years and dead cellphone. As a company you decided to grow instead of producing more spare parts for people who first buy your model and believed in it. This should have been your priority forever !
I read all blog post about trying to find a real argument. No. Nothing. We are in front of another company wanting to grow and to make money. To produce another model, but for what ? Giant screen ? New bigger camera ? To this we are familiarized also. I first wanted to cut the growth curve, fairphone served this purpose, in speech at least.
Buying from another guy ? Sorry : no ! This is your mission to provide, not mine to search find and scam from a guy who eventually will send me the parts after payment…
My next mobile phone will not be a fairphone either 2 or 3, neither 4.
Be confident, I will be your best evangelist to NOT buy a fairphone at all now… count on me.
Now my feeling about sustainable cellphone is as follow : keep salvage and keep hacking : with 3 old same cellphones you usually make one good… Don’t ever buy a shinny cellphone. Don’t ever trust companies.
Buying a new pretended long last cellphone was for peace of mind, not the opposite.
Promises are only made for those who believe in it…
Assesment, lalorrhea, marketing speech, are not action. Only action is action. Discontinued fairphone spare parts is a betrayal. Period. Fairphone IS green washing despite all efforts they had putted in it.
Now a Fairphone 3 is under the hood. Good luck to new buyers. I hope they will learn from my little story. Everyone is free as in “liberty” : to buy or not to buy.