6 Dec. support request, 24 Jan. no reply yet?

[etnoash]

Dear Fairphone community

My Fairphone 2 is broke. On 6 December I wrote support, two weeks ago I added a new message to the same ticket, I still have not heard from them.

I now use my old Nokia, but I will need a smartphone by April, and I really don’t want to have to buy a standard market phone.

50 days is a really long time to wait for no reply. Any ideas about how one gets through to support? I had a kind suggestion on how to fix my issue in this forum on the same day, I wrote, unfortunately it did not do the trick.

Best!
Anders

[paulakreuzer]

Please consult the forum’s #contactsupport guide, where you’ll find a trick on how to get a fast reply from support.