I ordered a 3+ from 3.dk (3 in Denmark) they are officiel partner/reseller 4th september an i got it 15th september. During initial setup the phone was upgraded to 8901.3.a.0033 (security patch level 5 july). I quickly discovered that that the phone was quite buggy with this firmware, but was releaved when shortly after the first upgrade was announced.
Fast forward to december. I am still on 8901.3.a.0033, i have tried to request manual update nearly every day - but still no access. I have browsed the forum and tried:
a) Rebooting the phone and then request manual update - no succes
b) Factory resetting the phone and then request manual update - no succes
c) Factory resetting the phone and booting it up without sim (from 3.dk) and requesting manual update - no succes
d) Called 3.dk support and asked if they are blocking update - they are not, so no success or explanation
e) Created a ticket at Fairphone (ticket 397311) explaining the above.
e1) First reply was a link to the support artikel on how to upgrade software - already did that
e2) Second reply was to factory reset and try again - already did that
e3) Third reply was to unlock the bootloader and try manual upgrade - i responded that this was an unacceptable solution (i do not want to reduce the overall security of the phone)
e4) The case was then closed - i requested a reopening of the case
e5) I then got a reply that the upgrades has issues with specific carriers so it was held back - I asked why i could upgrade manually if the upgrade was not validated by my carrier (it makes no sense)
Still waiting response here.
So after 2,5 month i have a Fairphone 3+ that:
- Crash and reboot at least every second or third day and sometime 4 to 5 times a day. It sometimes happens during a call, other times when it is just laying on the office desk.
- The GUI is rather error prone - sometime you cant answer an incoming call (one of the more serious problems) And lots of quirks
- If i am not using a headset - people i talk to often complains about bad voice quality
- I cant upgrade with security patches
I came from a Google Pixel 3a - that performs almost flawless on the same network/carrier.
I can only say that from my current experience with the Fairphone 3+, i will urge other to wait until Fairphone has managed to get their software stable - so far i really regret bying a Fairphone 3+.
I sincerely hope that i user experience is the exception - but judging on the response time from support - my guess is that i am not alone.